Introduction

Unified collaboration on Slack and Microsoft Teams

This documentation explains how to set up and use Conclude across Slack and Microsoft Teams. It covers both admin setup and end-user guidance.

Our solutions

Conclude enables businesses to streamline all types of ticketing and chat interoperability between Slack and Microsoft Teams, so people in the same organization – or customers and partners – can collaborate more effectively from their platform of choice.

Connect

Conclude Connect is a Slack and Microsoft Teams integration. Connect Slack and Microsoft Teams for true chat interoperability with message and file sharing and syncing. Use Connect to link approved channels and chats for internal collaboration (same company or workplace), collaborate securely with customers or partners (externally), or to set up intercompany Slack-Teams bridge – a deeper integration for companies with established partner ecosystems, or for those undergoing mergers and acquisitions.

Apps

Conclude Apps – create and run workflows for issues, incidents, and support tickets in Microsoft Teams and Slack. Optional integrations include Jira Cloud and Zendesk for Slack and Teams. Connected Apps combines Connect and Apps, enabling teams to create, update, and track tickets across connected Slack and Microsoft Teams channels simultaneously.

Choose your path

  • Admins and IT: see our Quickstart Guides for set up
  • End users: see our User guides (how to use connected channels and chats)

Building with YAML (Conclude Apps)

Conclude Apps can be configured in the web UI (dashboard) or via YAML. YAML is a human-readable format used to define settings and templates – it doesn’t require programming.

App templates are open-source, allowing you to modify and redistribute them as desired. These can be accessed at github.com/conclude-app/apps.

Go to the next section for instructions on how to get started with Conclude.

Connect. Collaborate. Conclude