Slack ticketing with Zendesk integration

Support your customers from Slack with a scalable ticketing solution

slack zendesk integration support tickets

Conversational ticketing solution for Slack

This lightweight ticketing system makes it easier to work with customers on Slack, and it integrates with Zendesk for better ticket management.

Easily open tickets from conversations with an emoji, and use branched or threaded messages to manage requests.

slack zendesk and jira cloud integrations

Integrates with Zendesk and Jira Cloud

Replicate and sync communication between Slack and Zendesk and Slack and Jira Cloud for better ticket and issue management.

Manage requests on different platforms and chat as if you were in the same channel to manage customer requests more efficiently.

“Our migration from Halp to Conclude was a smooth experience with no disruption to our existing workflow. The onboarding process was straightforward, and we quickly adapted to the new UI. Conclude allows us to open support tickets from Slack and includes the vital Zendesk integration that we rely on to keep our customers happy. Recommended.”

– Christian Romming, Founder & CEO, Etleap

conversational ticketing in slack

Scalable customer support from Slack

A scalable support ticketing system that allows you to connect with customers, triage issues, open tickets, and respond to requests.

Invite external people and securely connect from your selected channel, while keeping your UI clean and messaging organized.

Key features

  • Create and “branch” tickets from a main channel
  • Create tickets with an emoji (using threaded messages)
  • Editable ticket overview with ticket ID
  • Sync between Slack and Zendesk
  • Sync between Slack and Jira
  • Dashboard for all metrics and insights
dashboard ticketing solution

Dashboard with a transparent overview of activities

See an overview of all customer tickets and activities from the Conclude Dashboard. Here, you will find a record of all tickets and activities, so no important information is ever lost.

Use conversational ticketing to get closer to your customers and open tickets while taming chat chaos.

Connect. Collaborate. Conclude