Organizations can also use Conclude Workflows with Jira and AI Integrations to reduce context switching and speed up response and resolution times for support tickets, issues, and incident management.
Learn more about Conclude Workflows in Slack.
Soon! Workflows for Microsoft Teams are coming Q2
Conclude Workflows has two powerful AI Integrations for IT Help Desk and Support Teams.
OpenAI Email Summarization summarizes incoming emails, automatically generates an editable description and opens tickets in Slack, saving >1 minute in ticket creation time.
AI-powered Email Translation reduces context switching and lets you respond to incoming and outgoing emails in up to 60 languages from Slack.
A Harvard Business Review study highlights the time employees spend switching between apps, leading to workflow inefficiency and cognitive strain. On average, users toggling between different apps and websites resulted in almost four hours per week spent reorienting themselves – equivalent to five working weeks, or 9% of an employee’s annual time at work.
Conclude’s collaboration tools have been designed to address these challenges in your organization.
Whether you’re a C-Level Executive looking to reduce employee context switching and silos, and boost organizational efficiency, or a Support Team Lead looking to speed up ticket or issue response and resolution times, Conclude currently offers two powerful business collaboration tools.
Conclude Link for seamless integration and real-time synchronization between channels on Slack and Microsoft Teams and Conclude Workflows for managing support tickets, issues and incidents in Slack.
Run incidents and manage issues or support tickets directly from Slack. Increase engagement and provide visibility to stakeholders with a dedicated activity channel for each ticket or issue. Record all activities in the Dashboard (web-based UI). Use AI Integrations for support ticket creation and translation in up to 60 languages.
Use Conclude Workflows to manage different incidents, issues, bugs and support tickets. Integrate with Jira and run workflows to trigger email notifications for critical incidents. Use AI integrations to speed up ticket response and resolution times.
Workflows for Microsoft Teams are coming this year
Run, resolve and conclude
all types of incidents directly
Connect your project to Jira for better bug tracking and reporting capabilities.
Bring customer support into Slack. Manage issues and reach conclusions faster.
Build and customize your own
No coding experience required.
Once workflow activities are concluded, the Slack channel is archived but all information is stored and accessible from the Conclude Dashboard (our web-based UI). See changelogs and get a clear overview of everything without searching through thousands of messages.
The Dashboard also provides you with useful Insights and key MTTx metrics at a glance. Filter by time periods and select different visualization types including number of incidents, severity levels, response, and resolution times.