Advanced solutions for chat and app interoperability
Better collaboration between Slack and Teams
Use Conclude Link to connect channels between Slack and Microsoft Teams to boost collaboration inside or outside your organization.
Reduce silos and boost collaboration, with real-time message synchronization and file sharing on both programs.
Create direct and group chats on Slack and Teams
Set up internal links then create private and direct group chats with specific members. Share files and chat bi-directionally without the need for an account on both programs.
Two-way synchronization of chats across channels is supported; group chats with external collaborators is in development.
Apps for Microsoft Teams tickets and issues
Install apps to manage all types of tickets including issues, bugs and incidents in Microsoft Teams.
Configure everything from the dashboard inside Teams or Conclude’s web UI. Get a clear overview of activities and re-open tickets as needed with an Insights tab for key metrics.
AI for efficient email and ticket summarization
Use Conclude Apps’ AI features in Slack to summarize emails and automatically generate ticket descriptions.
With automatic email translation tickets can be replied to in up to 60 languages, streamlining communication for incoming and outgoing messages.
Apps for Slack ticketing with Jira integration
Bring your helpdesk into Slack. Install apps for internal support, issues, incident management and more with a Jira Cloud integration.
Use AI features to speed up ticket summarization. Assign tickets, then collaborate in a dedicated activity channel to keep stakeholders updated.
Scalable customer support with Zendesk integration
A scalable conversational ticketing solution in Slack for customer requests. Open tickets using an emoji and use threaded messaging to keep your UI clean and organized.
Assign and track tickets, then monitor response and resolution times from the Insights section of the Dashboard.
Dashboard to capture and track everything
Find everything you need without searching through hundreds of messages on Slack or Teams. The Dashboard provides an overview of all open and closed tickets, with key MTTx metrics on the Insights tab.
Once an activity is concluded, the channel is archived but all details are recorded, so important information is never lost.