Effective September 28, 2023 - Our Terms of Service has been updated.
Please read these Terms of Service carefully before using Conclude AS’ websites and software (“Services”).
Your access to and use of Conclude’s Services is conditional on your acceptance and compliance with these Terms. These Terms apply to all website visitors and users who use the Services. By accessing or using the Services, you agree to be bound by these Terms.
If you disagree with any part of these terms, you may not access the Services.
These Terms of Service constitute an agreement (“Agreement”) between Conclude AS, a Norwegian company with business registration number 913 509 161 (referred to as “Conclude AS”, “Conclude”, “us”, or “we”), and you, an individual aged 16 or older who accesses or uses our Services (referred to as “you” or “User”). Automated accounts registered by “bots” are not allowed.
Conclude offers a collaboration application platform for businesses, delivered as a subscription-based Software-as-a-Service.
This Agreement governs your access and use of Conclude’s Services available on conclude.io and other associated websites (“Websites”), Conclude’s Slack application, and any content, services, support, or documentation provided to you as a User of the Services or as a representative of a company using Conclude’s Services (“Customer”).
Your continued use of the Services signifies your acceptance of this Agreement. We may occasionally review and update this Agreement at our discretion. If a revision is significant, we will attempt to notify you through our website when new terms take effect. What constitutes a significant change will be determined at our sole discretion. By continuing to use the Services, you agree to any potential modifications to this Agreement.
The content and information included in these Services are provided by us, our affiliates, subcontractors, business partners, other users, and third-party suppliers, and are made available subject to this Agreement. If there is any conflict between this Agreement and any other agreement you may have with Conclude, this Agreement prevails.
2. Right to Use the Services
3. Service Description
Conclude provides Customers with the ability to create, deploy, and execute Conclude apps (“Conclude Apps”), which are collaboration applications designed to work with the Business Communication Platform Slack.
A Conclude App is a software program that assists Customers with collaboration activities, including but not limited to incident management, approval workflows, bug reporting, and company service desk tickets.
Conclude offers Customers app templates (“Templates”) that are generic implementations of collaboration activities. Customers may use and modify these Templates to create Conclude Apps for their collaboration activities (an “Activity” refers to a single instance of a workflow or task, e.g., an incident entered into Conclude, a bug report, a service desk ticket).
Customers may execute Conclude Apps from Slack or our websites to create new collaboration activities or modify existing ones.
Currently, Conclude provides three different service plans to our Customers: “Free”, “Business”, and “Enterprise”. In the future, we may offer a different selection of service plans.
All plans include features for creating, deploying, and executing Conclude Apps in a Business Communication Platform.
The Free Plan is limited to early-stage startups and non-commercial use by educational institutions. The Business Plan offers a free 30-day trial for evaluating Conclude. The Enterprise Plan provides a tailored package with exclusive features not found in other plans.
As we continually update and develop our service offerings, these features will vary in the future. For more details, please contact us.
4. New Versions of the Service
We continuously update our Services, and Conclude may change the Services provided at any time, including adding or removing features and functionality.
For our Paid Services (Business and Enterprise Plan), we will not make changes that materially reduce the value or functionality provided to you. For our Free Services (the Free Plan or other free Services), we may make changes that materially increase or decrease the functionality provided to you. New versions of the Services are made available to you based on your Service Plan when new releases become publicly available. We may release updates to specific user segments to test new features before making them available to all users.
New modules, features, or additional Services not included in the descriptions of existing service offerings may be offered to Customers and Users as separate Service offerings and charged separately, unless otherwise specified.
We may choose to offer additional modules, features, or services to our Customers that are not part of the paid plan, which will be charged separately.
5. Pricing, Payments and Termination
Pricing and payment details for the Business and Enterprise Plans are governed by a separate Order Confirmation. Our Free Plan is provided at no cost, as long as your team complies with the Free Plan requirements. For more information, see the Plan FAQs on conclude.io/pricing.
Subscription prices for the Business and Enterprise Plans are based on the number of Active Users within a rolling 90-day window. An Active User is someone who creates or modifies a Conclude App or participates in a Conclude activity by writing comments or changing attributes. For pricing and payment details, see our pricing page.
Conclude calculates and displays the number of Active Users on the Conclude Home Dashboard page in your team’s Slack workspace.
We may charge for additional services outside the regular scope of our Services. Such arrangements require a separate agreement and are not governed by these Terms.
Please note that our service does not offer refunds, unless specified in section #7. Upon subscribing to our software service, you are responsible for paying the subscription fee for the duration of your subscription. You can use our service for free for 30 days before payment to evaluate our software service.
Conclude may periodically audit your use of the Services to ensure compliance with this Agreement. Such audits will be conducted only to the extent necessary to verify that your use of the Services adheres to this Agreement.
Information obtained during audits will be treated confidentially and shared or processed internally only as needed to determine whether your use of the Services complies with this Agreement. We may share information from audits with third parties solely when necessary to pursue claims against you as a Customer.
7. Faults and Issues with the Services
The Services are provided “AS IS.” Users acknowledge that the Services may have faults, bugs, downtime, and may occasionally be unavailable or unable to fulfill their intended purposes.
Customers may cancel their purchase if they experience persistent issues with core aspects of the Services, rendering the Service useless to the Customer.
Customers are entitled to a reasonable price reduction for any Services that are significantly diminished in value for an extended period due to faults, bugs, or downtime. Price reductions cannot be claimed for more than 14 days prior to Conclude being notified of the issue. Please see paragraph 14 regarding Limitation of Liability.
8. Intellectual Property Rights
This Agreement does not grant Customers or Users any intellectual property rights to the Service, documentation, trademarks, or any other related assets.
Customers and Users may not modify, copy, license, resell, or otherwise control the Service or other intangible assets owned by Conclude or our suppliers, unless explicitly agreed upon in writing with Conclude.
In addition to adhering to mandatory legislation, Customers and Users shall not engage in or attempt any reverse engineering of the Service, in accordance with the Norwegian Copyright Act (“Åndsverksloven” 39 i).
9. Customer Breach
Customers using the Free Plan: If the Customer no longer complies with the Free Plan requirements, see the Plan FAQs on conclude.io/pricing, they must upgrade to the Business Plan or cease using Conclude immediately. In this case, a continuous use of our services constitutes a breach of this Agreement.
Customers using any Paid plan: If the Customer fails to pay the invoice by the due date, as outlined in their Order Confirmation, Conclude may revoke the Customer’s access to the Service. If Conclude cancels the Agreement, the Customer remains responsible for overdue payments, and previously paid fees will not be refunded.
Upon a breach, Conclude reserves the right to suspend the Customer’s or User’s access to the Service or specific parts thereof until the breach has been resolved or rectified.
12. Unacceptable use
You may not (directly or indirectly) use the services in a manner that:
– infringes upon an individual’s privacy rights under the EU General Data Protection Regulation (GDPR) (found here: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en);
– is threatening, harassing, abusive, stalking, or defamatory;
– is false, deceptive, misleading, or fraudulent;
– invades another person’s privacy or otherwise violates another person’s or company’s legal rights (e.g. rights of privacy and publicity);
– contains vulgar, indecent, obscene, or unlawful material;
– infringes on a third party’s intellectual property right(s);
– publishes, uploads, or otherwise distributes any material protected by intellectual property laws (or by rights of privacy or publicity) without the necessary rights and consents;
– uploads corrupted files, files containing viruses, or any other software or programs that may damage the operation of the service or another’s computer;
– downloads any file that you know or reasonably should know cannot be legally distributed in such a manner;
– falsifies or deletes any information regarding the origin or source of software or other material contained in an uploaded file;
– restricts or inhibits any other User of Conclude’s Services from using and enjoying the service;
– scrapes or otherwise collects information about other Users, including e-mail addresses, without their consent;
– is legally actionable between private parties;
– compromises the security of Conclude’s Services;
– is aimed at accessing data not intended for You;
– attempts to probe, scan, or test the vulnerability of any of Conclude’s Services or breach security or authentication measures without authorization;
– violates good faith use of the service; or
– violates any applicable local, state, national, or international law or regulation.
If we suspect a violation of the Terms of Service, Conclude reserves the right to temporarily block the affected Customer’s account, ban the suspected responsible User(s), and freeze any potential subscription while investigating the violation. We further reserve the right to refuse access to the Service for Users and Customers who repeatedly or severely violate these Terms.
We encourage all Users of our Services to help us maintain the quality of the product by reporting (e.g., to email@example.com) any knowledge or suspicion of unacceptable use (as outlined above) or use that violates the intended purpose of the Services.
13. Disclaimer for AI-Generated Content
Conclude utilizes artificial intelligence (AI) to process text, including but not limited to generating summaries and translating text. It is important to note that as AI technology is continuously evolving, there may be occasions when the text generated by our AI integrations is not precise. Although we make every effort to deliver accurate responses, we cannot guarantee these and encourage you to inform us of any issues you may encounter.
14. Limitation of Liability
Conclude is not liable for any loss or damage, including data loss, arising from errors or other circumstances related to the Service, beyond direct losses resulting from Conclude’s breach of the Agreement, subject to the limitations of liability below.
Customers or Users cannot claim compensation for indirect losses. Indirect losses include, but are not limited to, loss of profits, revenue, anticipated savings, goodwill, loss of or damage to data, loss caused by production interruption, disruption of Service use, or third-party claims (except those based on infringement of third-party intellectual property rights). If Conclude is found liable for any losses incurred by the Customer or User in connection with this Agreement, Conclude’s total liability for damages in a calendar year shall be limited to 25% of the annual invoiced amount, excluding VAT.
15. Termination of Service
We reserve the right to modify, discontinue, or restrict the use of our Free Plan (or any other Free Services) at any time without prior notice. For Customers on the Free Plan (or any other Free Services), we may terminate or deactivate your access to Conclude due to inactivity after 60 days. For Customers on the Business Plan with expired renewal dates, we may terminate or deactivate the account after 60 days.
It is the Customer’s responsibility to download or back up all information related to Conclude before any termination occurs. We are not responsible for providing access to such data to Users after the termination of the Service.
Notices concerning this agreement should be sent by email to firstname.lastname@example.org.
17. Customer Data
Customer data will be treated with the utmost confidentiality and will only be used by Conclude to fulfill its obligations to the Customer or to monitor the Customer’s use of the Services as described above.
18. Governing Law & Venue
The agreement is governed by Norwegian law. Any disputes arising from this Agreement shall be resolved through negotiation. Oslo District Court is designated as the venue.