# Apps Slack Quickstart Get started with Conclude Apps from Slack > Get started with Conclude Apps from Slack. Apps for support tickets, issues, incident management, bug tracking and more. Canonical HTML page: https://conclude.io/quickstart/slack/ Last updated: 2026-07-08 --- ## Start here In this guide we will cover: * How to sign up for an account * Getting started from Slack * Installing a Conclude app * Configuring a Conclude app * Creating your first ticket * Concluding your first ticket ## Step 1: Sign up for an account * Select **Sign up** at the top of this page to get started and follow the prompts * If you see **Home** instead, it means that you have already added Conclude to your Slack workspace (go to Step 2) 💡 Tip: If you cannot add Conclude to your Slack workspace, check with your team admin. Once you select **Sign In** you should see the following: ![image](https://conclude.io/images/quickstart/slack1.webp) **If this is the first time you are signing in**, after selecting **Allow**, you will be automatically directed to the **Dashboard** (Conclude's web based UI). * If it’s not your first time signing in, you have the option to open **Conclude in Slack** * From the Dashboard, you can also select Conclude in Slack from the sidebar and **continue with Step 2** ## Step 2: Getting started from Slack Once you’ve installed Conclude, you will see a welcome message with some instructions on how to run and install your first Conclude app. From here you can go directly to Step 3 **Installing a Conclude app**. **Conclude Home** This is your command center in Slack where you can install and run apps, and view recent tickets. Conclude **Home** has five sub-menus: **Dashboard**, **Overview**, **Tickets**, **Apps**, and **Help**. As you start to use Conclude, you will see information populated here. Here are three ways to navigate to Conclude Home: * Click anywhere you see the Conclude logo, or; * Select Conclude from the installed apps on the left-hand side, or; * Type `/c` home to bring up a link to Conclude Home ![image](https://conclude.io/images/quickstart/slack2.webp) ## Step 3: Installing a Conclude app There are two ways to install a Conclude app from Slack: * From the Apps section of Conclude Home by clicking Install App or; * By running the quick command `/c app install` 💡 Tip: every command starts with `/c` . If you get stuck at any point, try using the command `/c help`. You can also find the quickstart guide under the **Help** section. For either option you will see a list of our most popular apps: ![image](https://conclude.io/images/quickstart/slack3.webp) In this example, we are using the Incident Management template: * Select **Choose an existing channel** to install the app, e.g. \#incidents, or make a test channel by clicking **Create channel**. * Next, click **Install**. Conclude will display a message that only you can see ![image](https://conclude.io/images/quickstart/slack4.webp) 💡 The channel where you install the app is the **primary channel e.g. \#incidents**, so any new tickets created from this channel will open up in a separate channel, organized by number. These channels are archived when the incident is closed. ## Step 4: Configuring a Conclude app * **Share** lets you announce to the channel that you have installed a new app. * **Settings** will take you to **Conclude Dashboard > App Settings**, where you can customize the content and behavior of your app (see below) ![image](https://conclude.io/images/quickstart/slack5.webp) Conclude offers multiple ways to configure and define an app’s behavior. * **General settings** – configure the app’s name, enter a short description, and determine who has access, among other things * **Roles and access** – assign an owner, specify which people and channels will be invited, and which channels will receive notifications * **Review settings** – decide who reviews incoming issues and set up any exclusion criteria * **Attribute fields** – configure existing attributes or add new ones; this includes **Severity settings** – enable and configure severity levels * **Text settings** – customize different text fields, including the **Launch** button and **Owner** label * **Integrations** – this is where you can see and set up email settings (including summarization and email translation), and connect a [Jira project](https://conclude.io/quickstart/jira/) or [Zendesk integration](https://conclude.io/quickstart/zendesk/) – see the associated Quickstart Guides for more * **Expert** – view or edit the YAML source code of any app * **Delete app** – lets you permanently delete an installed app ## Step 5: Creating your first ticket In this example, anyone who is a member of the \#incidents channel can report an incident. There are several ways to create a ticket in Slack: * Type /c to see a list of installed apps then click the New Incident button * Navigate to the channel and type `/c new` to create a new ticket * Go to Conclude Home > Apps and select **New incident** ![image](https://conclude.io/images/quickstart/slack6.webp) Create the ticket and add some more details, then **Submit** the incident (you can edit and add more details later). ![image](https://conclude.io/images/quickstart/slack7.webp) ### What happens next? * An alert is sent to the channel e.g. `#incidents` * A dedicated channel for the ticket `#_incidents-1` is created. Other incidents created from the primary channel will get their own dedicated channels i.e. `#_incidents-2`, `#_incidents-3`, etc. * Everyone from the `#incidents` channel can see the new ticket 💡Tip: **Rename the channel** using the command `/c rename _type-new-channel-name`. We recommend using the underscore as a way to keep tickets grouped together. **Adding more details** * Navigate to the channel e.g. `#_incidents-1` * Select the row you want to edit e.g. Assigned to and Edit using the buttons on the right * Otherwise, send a message to the channel with any additional information (optional). ![image](https://conclude.io/images/quickstart/slack8.webp) ## Step 6: Concluding your first ticket After the issue is resolved, the ticket can be concluded. The Slack channel is archived but still remains searchable from the **Dashboard**. To conclude a ticket: * Select the green **Conclude** button and leave an optional note about the resolution * The ticket is closed and the dedicated channel `#_incidents-1` will disappear * A message will be sent to the main channel e.g. `#incidents`, notifying team members that the incident has been resolved with any relevant details ![image](https://conclude.io/images/quickstart/slack9.webp) 💡 Tip: Use the link to go to the **Conclude Dashboard** (or Conclude Home > Dashboard) to see a complete overview of all your tickets, their status (open or closed) and severity level.