Conclude Workflows

No-code workflow apps with AI integrations in Slack

What are Conclude Workflows?

Conclude Workflows are apps that can be installed in Slack channels and deployed in minutes. Conclude has several pre-configured templates for incident management, bug tracking, support tickets, Jira integration and more. All apps are highly configurable, and settings that define an app’s behavior can be accessed via the Dashboard (web-based UI).

Incident Management

Run and manage all types of incidents with Conclude. By gathering the most important information in one place, responders can focus on resolving the issue, while others communicate key information to clients or stakeholders.

Escalations and important details are easily shared inside a dedicated activity channel. Once concluded, postmortem notes can provide more information about the root cause. A separate Insight section lets teams view important MTTx data and detect trends over time.

  • AI features for Incidents

Support Tickets

Centralize support in Slack to better manage customer-facing issues and incidents. Identify bottlenecks and improve efficiency, easily track support ticket status, assign tickets to specific agents, and monitor response and resolution times.

Configure email settings so people outside your organization can send feedback to a specific channel. Stay on top of open tickets and collaborate with colleagues to resolve issues in Slack, with better tracking and faster response times.

  • AI features for Support

Bug Tracking and Reporting

Use smart workflow apps for bug tracking and reporting with our Jira integration. Now there’s no need to copy and paste information from different places. Connect your project with Jira Data Center/Server or Jira Cloud for even better tracking capabilities, with seamless communication.

Customizable templates

Conclude isn’t just for the IT department or Customer Success, it can be used company-wide. Teams can build, customize and deploy smart workflow apps in minutes to manage all kinds of incidents, issues, approvals or projects – with structured conversations that provide a clear overview of all activities in one place.

Connect. Collaborate. Conclude