IT help desk or customer support?
Use Conclude Apps or Connected Apps for all types of IT help desk and support tickets from Slack, Microsoft Teams or the web dashboard.
To manage customer support requests on Slack or Teams, try our optional Zendesk integration or Jira Cloud integration for bug tracking and project management.
Microsoft Teams support ticket features
Open tickets and resolve them directly from Microsoft Teams using Conclude Apps, with optional Zendesk integration.
Easily assign, track ticket status, and monitor response and resolution times. An insights tab provides an overview of key metrics, with data accessible from Teams and the web dashboard.
Slack support tickets with AI features
Bring your ticketing system into Slack and use AI integrations to summarize emails and open tickets, saving over one minute in ticket creation time.
Try the language translation feature to translate emails and their responses in up to 60 languages. Respond to and resolve tickets faster without the need to toggle between programs.
Jira Cloud and Zendesk integrations
Use our Jira Cloud integration in Slack or Microsoft Teams to connect different Jira projects, manage issues, and track bugs without switching between programs.
Our customer support solution includes an optional Zendesk integration to track and sync tickets between Zendesk and Slack or Teams.
Dashboard for support metrics and key insights
Get an overview of all your tickets from the Dashboard and see key insights at a glance. All concluded tickets and information are recorded and tickets can also be reopened from here.
Apply different visualization types to identify bottlenecks. Filter by number of tickets, severity levels (optional), response or resolution times, for better support ticket management.