Support Tickets

AI-powered workflows for IT Help Desk and Support Teams on Slack

Your ticketing system in Slack

Bring your ticketing system into Slack and the Conclude Dashboard. Use AI-powered integrations to summarize emails and auto-translate them in up to 60 languages.

Easily track ticket status, assign tickets to specific agents, and monitor response and resolution times.

Save over 1 minute per email

Conclude Workflows helps teams stay on top of open tickets and resolve issues directly from Slack.

Use our AI integrations to summarize the key points of an email and automatically open a ticket in Slack.

Support ticket metrics and insights

Get key insights at a glance from the Conclude Dashboard. Use different visualization types to identify bottlenecks.

Filter by number of tickets, severity levels, response, and resolution times, for better support ticket and issue management.

How does it work?

Centralize and manage all types of tickets in one place

Connect. Collaborate. Conclude