Conversational ticketing on Slack and Teams
A lightweight, conversational ticketing system that makes it easier to work with partners and customers on Slack and Microsoft Teams.
Conclude integrates with both Zendesk and Jira Cloud for consistent tracking across all platforms. Open tickets from chats using a ticket emoji to keep your UI clean and organized.
Integrates with Zendesk and Jira Cloud
Conclude mirrors messages from Slack to Jira or Zendesk, and from Teams to Zendesk – and vice versa – so requests are always captured and tracked.
Updates stay synchronized across different platforms, while the Conclude dashboard gives you a clear view of every ticket.
Key features
- Open tickets from chats using a ticket emoji (threads)
- Open tickets from a main support channel (branched)
- Editable ticket overview with Zendesk ticket ID
- Sync between Slack and Zendesk
- Sync between Teams and Zendesk
- Jira integration for Slack and Teams
Manage all your Zendesk tickets from Slack or Teams
AI-powered email and ticket summarization
A flexible support ticketing system that scales with your team. Connect directly with customers, triage issues, and respond to requests inside Slack or Teams. Use AI features for email and ticket summarization.
Invite external people and connect securely from your selected channel, while keeping your UI clean and messaging organized.
High-touch support with a central dashboard
Use conversational ticketing for high-touch support. Get a clear overview of all tickets in one place from the web-based dashboard.
Access a record of all open and closed tickets, so no information is ever lost. Filter tickets by priority, re-open past tickets and maintain full visibility across the entire chat history.
“Our migration from Halp to Conclude was a smooth experience with no disruption to our existing workflow. The onboarding process was straightforward, and we quickly adapted to the new UI. Conclude allows us to open support tickets from Slack and includes the vital Zendesk integration that we rely on to keep our customers happy. Recommended.”
– Christian Romming, CEO, Etleap