Slack and Jira Integration

Connect your Jira projects and tickets for smoother issue management in Slack

Jira Issue Management

Our Jira connector in Slack is compatible with Jira Cloud, ensuring a smooth two-way connection. Create, update, and track Jira issues directly from Slack.

Use Conclude Workflows in Slack to efficiently manage issues and incidents, track bugs, and manage support tickets in one place – so teams can focus on execution.

Integrate Slack and Jira for a smoother workflow experience

Real-time synchronization:
Conveniently create Jira issues directly from Slack. Everything is updated instantly, so there’s no need to copy and paste data in different places
Fully customizable:
All our no-code workflow apps are designed with customization in mind. Settings can be adjusted to fit different workflows and team preferences
Account synchronization:
To ensure a coherent experience, Conclude maps Slack users to their corresponding Jira users. This feature eliminates confusion and maintains consistency

How does it work?

1 - Install the Jira Integration app from Conclude in a Slack channel e.g. #issues

2 - Customize the App Settings from the Dashboard under the Jira settings tab

3 - Set up Jira by providing your Jira base URL for a quick and secure connection

4 - Authorize Conclude – depending on the version of Jira, select the best method

5 - Configure a Jira Project by selecting the project you want to synchronize

6 - More information: See our Jira Integration documentation for more detail

How to connect Slack and Jira

Why use Conclude’s Jira Integration?

Integrating Slack and Jira via Conclude simplifies task tracking and project management. Information flows seamlessly, with instant ticket or issue updates for more efficient project management.

The integration also reduces context switching and minimizes distractions, which saves time, boosts productivity and focus.

Secure and customizable workflows

The Slack and Jira integration via Conclude ensures data security and reliability, adhering to the highest standards of data protection and privacy. No-code apps are easily customizable from the Conclude Dashboard (with an Expert mode available).

Teams can configure settings to match their specific project management needs, making it a flexible solution for diverse teams.

Use cases by teams

Software Development Teams
Software Development Teams

Challenge: juggling coding, bug tracking, and feature requests

Benefits: streamline task management and bug tracking inside Slack, reducing context switching and allowing teams to focus on development work. 

Developers can discuss issues in Slack, and the details will be automatically updated in Jira, saving time and reducing errors.

Customer Support Teams
Customer Support Teams

Challenge: efficiently tracking customer issues and feedback 

Benefits: create and update Jira tickets from Slack as customer issues arise. Ensure customer queries and feedback discussed in Slack are logged accurately in Jira. 

The seamless transfer of information enhances the quality of responses and customer satisfaction.

IT Operations Teams
IT Operations Teams

Challenge: managing a high volume of IT support tickets and system updates

Benefits: instantly sync IT support tickets and updates between Slack and Jira, enhancing response times and operational efficiency. 

Slack updates are directly reflected in Jira, ensuring all team members have the latest information without manual intervention.

Project Management Professionals
Project Management

Challenge: keeping project timelines, resources, and stakeholders aligned

Benefits: simplify project tracking and updates, ensuring all team members are aligned, without leaving Slack. 

Slack discussions about project changes or updates sync with corresponding Jira tickets, maintaining alignment across all platforms.

Connect. Collaborate. Conclude