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Insights from the Dashboard
Get insights from the Dashboard, our web-based UI. Data-rich visualizations provide the most important metrics for your organization.
Identify bottlenecks or areas where you can boost efficiency and keep stakeholders informed.
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Identify trends over time
Here you can also filter your activities weekly, monthly, quarterly or yearly.
At the top of each section you will see a fixed 12-month period (e.g. Number of activities trend), to help identify patterns as trends over time.
Optimize your processes and build best practices
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Number of incidents by severity
Get an overview of the number of activities that have been created in the time period you’re filtering for.
See a percentage breakdown based on severity for the time period shown, as well as the 12-month trend.
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Mean Time to Respond
Mean Time to Respond is useful for detecting patterns that enable you to shorten response time.
This is shown by severity level and also expressed as a percentage of change compared to the equivalent prior time period.
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Mean Time to Resolve
The Mean Time to Resolve is the average time to resolve, or conclude an incident.
Here you can evaluate the efficiency of your incident management processes which can impact productivity and cost savings.