Insights for all types of tickets and activities
Get insights from the Dashboard, our web-based UI and see all ticket data in Microsoft Teams with visualizations that provide the most important metrics for your organization.
Identify bottlenecks or areas where you can boost efficiency and keep stakeholders informed.
Identify important trends over time
Key MTTx data and metrics for incident management
For incident management, get a clear picture about the stability and reliability of services or software using MTTx data.
See the Number of incidents created in the time period you’re filtering for, a breakdown of incidents by severity levels, Mean Time to Respond and Mean Time to Resolve.
Mean Time to Respond
Mean Time to Respond is useful for detecting patterns that enable you to shorten response time.
This is shown by severity level and also expressed as a percentage of change compared to the equivalent prior time period.
Mean Time to Resolve
The Mean Time to Resolve is the average time to resolve, or conclude an incident.
Here you can evaluate the efficiency of your incident management processes which can impact productivity and cost savings.