Insights for all types of tickets and activities
Get insights from the Dashboard, our web-based UI and see all ticket data in Microsoft Teams with visualizations that provide the most important metrics for your organization.
Identify bottlenecks or areas where you can boost efficiency and keep stakeholders informed.
Identify important trends over time
Use insights for all ticketing, incidents and issue management when using Conclude Apps. Identify important trends by filtering activities from the Insights tab in the Dashboard.
At the top of each section you will see a fixed 12-month period with key metrics to help identify patterns as trends over time.
Key MTTx data and metrics for issue management
For incident and issue management, get a clear picture about the stability and reliability of services or software using MTTx data.
See the number of incidents created in the time period you’re filtering for, a breakdown of incidents by severity levels, Mean Time to Respond and Mean Time to Resolve.
Shorten response times and identify bottlenecks
Key metrics are useful for all types of helpdesk, incidents, issues and support tickets. The Mean Time to Respond metric is especially helpful for detecting patterns that may enable you to shorten response time.
This is shown by severity level and also expressed as a percentage of change compared to the equivalent prior time period.
Resolve tickets and incidents faster
As well as getting insights on the Mean Time to Respond, the Mean Time to Resolve provides you with data on the average time to resolve an issue or incident.
Evaluate the efficiency of your ITIL incident management processes by leveraging insights that impact productivity and cost savings.