# Incident management for Slack or Teams

Streamline your response to incidents with no-code apps

> Incident management from Slack or Microsoft Teams with MTTx metrics for ITIL and ITSM. AI integrations in Slack speed up ticket creation and response times.

Canonical HTML page: https://conclude.io/product/incidents/
Last updated: 2026-07-02

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## Incident management from Slack and Microsoft Teams

Use [Conclude Apps](https://conclude.io/product/apps/) to streamline your incident management from Slack and Microsoft Teams.

Open a ticket, set the severity level, assign a lead and quickly engage the right people inside a dedicated channel to resolve incidents faster.

- [Get started free](https://conclude.io/getstarted/)

## Data-driven insights and key MTTx metrics

Get an overview of everything inside Teams, or visit the Conclude [Dashboard](https://conclude.io/product/dashboard/) for insights and MTTx metrics.

Use the [Insights](https://conclude.io/product/dashboard/) tab to filter by time periods and select different visualization types, including number of incidents, severity levels, response, and resolution times.

- [Book a demo](https://conclude.io/getstarted/request-demo/)
- [Learn more](https://conclude.io/product/dashboard/)

## Dashboard where information is archived but never lost

Data from each incident is captured in a dedicated channel and once the incident is concluded, the channel or thread is archived.

A record of the incident is retained in the [Dashboard](https://conclude.io/product/dashboard/) – so you never lose track of important information – and tickets can be reopened at any time.

- [Learn more](https://conclude.io/product/dashboard/)

## What our customers say

“**Conclude has dramatically changed how we respond to and track customer-facing outages and other incidents**. Now we can instantly create focused, cross-team channels for each incident, which are branched off our main incident channel.

This branching allows the 330+ people on our main channel to easily see if an incident is being worked on and where to get more details. **Dedicated incident channels also allow us to keep the main channel conversation clear and focused on new alerts**, while helping with incident tracking, root cause analysis, and documentation.

As well as **speeding up our response time**, each channel **captures an incident’s discussion and any relevant files in one location**, making it even easier to reference them in Jira tickets and wiki pages.”

**– Technology Service Manager, Cengage Group**

## Get started with Conclude in six steps

**1 -** Install the app in your Slack or Teams \#incidents channel

**2 -** Create a new incident and add some details

**3 -** Set the severity level and assign an owner

**4 -** Invite people to view the dedicated channel

**5 -** Communicate updates to different stakeholders

**6 -** Resolve and conclude the incident