Incident management from Slack and Microsoft Teams
Use Conclude Apps to streamline your incident management from Slack and Microsoft Teams.
Open a ticket, set the severity level, assign a lead and quickly engage the right people inside a dedicated channel to resolve incidents faster.
Data-driven insights and key MTTx metrics
Get an overview of everything inside Teams, or visit the Conclude Dashboard for key insights and MTTx metrics.
Use the Insights tab to filter by time periods and select different visualization types, including number of incidents, severity levels, response, and resolution times.
Dashboard where information is archived but never lost
Data from each incident is captured in a dedicated channel and once the incident is concluded, the channel or thread is archived.
A record of the incident is retained in the Dashboard – so you never lose track of important information – and tickets can be reopened at any time.
What our customers say
“Conclude has dramatically changed how we respond to and track customer-facing outages and other incidents. Now we can instantly create focused, cross-team channels for each incident, which are branched off our main incident channel.
This branching allows the 330+ people on our main channel to easily see if an incident is being worked on and where to get more details. Dedicated incident channels also allow us to keep the main channel conversation clear and focused on new alerts, while helping with incident tracking, root cause analysis, and documentation.
As well as speeding up our response time, each channel captures an incident’s discussion and any relevant files in one location, making it even easier to reference them in Jira tickets and wiki pages.”
– Technology Service Manager, Cengage Group
Get started with Conclude in six steps
1 - Install the app in your Slack or Teams #incidents channel
2 - Create a new incident and add some details
3 - Set the severity level and assign an owner
4 - Invite people to view the dedicated channel
5 - Communicate updates to different stakeholders
6 - Resolve and conclude the incident