# Dashboard and Admin Console

Manage connections, chats, configuration, ticketing and insights in one place

> Conclude has a customizable Dashboard and Admin Console to manage channel connections, chat configuration, app settings, support tickets and more.

Canonical HTML page: https://conclude.io/product/dashboard/
Last updated: 2026-07-02

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## See channel connections, chats and apps

The Dashboard provides a clear overview of the solutions that are installed in your workspace. For [Conclude Apps](https://conclude.io/product/apps/), see all your installed apps, and manage open or assigned tickets from the sidebar.

For [Conclude Connect](https://conclude.io/product/connect/), get a clear overview of all your channel connections and chats in one place. Monitor active chats and create new ones.

- [Get started free](https://conclude.io/getstarted/)

## Customizable metrics and key insights

Access your customizable dashboard to monitor metrics from the retired insights tab. Select the metrics or view that's most relevant to you.

Whether you’re tracking cross-platform [channel connections between Slack and Microsoft Teams](https://conclude.io/blog/internal-external-channel-links-slack-microsoft-teams/) or reviewing ticket response times, you’ll have a clear, real-time view of everything in your workspace.

- [Read blog](https://conclude.io/blog/conclude-product-improvements/)

## Manage Zendesk, Jira and AI integrations

The **Admin console** is designed to be flexible and easily configurable. Enable solutions, manage workspaces, users, roles, and view active users at a glance.

Set up integrations with [Zendesk](https://conclude.io/product/support/) and [Jira](https://conclude.io/product/jira-integration/), or manage [AI-powered language translation](https://conclude.io/product/ai-integrations/) for incoming emails. Billing and subscription management are also here, so everything stays organized.

- [Zendesk Quickstart](https://conclude.io/quickstart/zendesk/)
- [Jira Quickstart](https://conclude.io/quickstart/jira/)

## Configure file sharing and message appearance

Admins can control how messages, files, and user details appear across Slack and Microsoft Teams to meet [security and compliance](https://conclude.io/security/) needs.

Decide how user identities are shown in message headers, choose between file syncing or link sharing, and decide whether to include or exclude images and attachments.

## Define how you sync cross-platform chats

Choose how much conversation history is shared when [connecting Slack and Teams channels or chats](https://conclude.io/product/connect/). Choose to sync full threads, share only the first message with new replies, or disable reply syncing entirely.

These flexible admin settings help teams share the right context while maintaining privacy.

- [About Connect](https://conclude.io/product/connect/)

## Flexible settings for Conclude Apps

Each [Conclude app](https://conclude.io/product/apps/) can be customized under App settings from the Dashboard. Update app details, roles, and review rules, or customize fields, severity levels, and translations.

You can also enable email ticket creation, connect Jira projects, or apply YAML edits for advanced configuration. This flexibility ensures every app fits your team’s workflow.

- [About Apps](https://conclude.io/product/apps/)