
Manage channel connections and app settings
The Dashboard is our web-based UI and your mission control center. For Conclude Connect, you can manage your channel connections, settings, invite external collaborators and more.
For Conclude Apps, see your installed apps, install new ones, customize their settings, get an overview of all activities and tickets and view important metrics and insights at a glance.

Important information is stored in one place
As well as managing channel connections, chats and users, the Dashboard is where you can find a record of all your open and closed activities.
When using Conclude Apps, it’s here that you will find an overview of apps and tickets. Close and re-open tickets as needed, and see a chaneglog of activity, so no important information is lost.

Insights tab for all your key metrics
The Insights tab is especially useful for those that are managing incidents, issues and all types of support ticket metrics.
Here you will find useful data on the number of incidents created, mean time to respond and the mean time to resolve. Insights help you to identify bottlenecks or areas where you can boost efficiency.
Install and configure all your apps
Conclude Apps can be installed and easily customized from the Dashboard

General settingsCustomize the app name and who has access to it. Update the app description, app label, and channel naming conventions.

Roles and responsibilitiesUpdate the default assignee for each activity, customize the people or channels to invite, and where to send alerts

Review settingsDecide who should review incoming tickets, issues, bugs or incidents and set up any exclusion criteria. Define where alerts should be sent

Attribute fieldsFields are fully customizable. Make them optional or mandatory, add or delete fields and include postmortem fields if required

Severity settingsDepending on the app, here you can enable or disable severity settings. These can be further customized under the Attribute fields settings

Texts and translationsA flexible setting that allows you to rename labels or buttons for each app. Use this feature to provide instructions in other languages

Email settingsAllow people from outside your organization to send emails directly to a channel. Each has a dedicated email address, assigned by Conclude

Jira settingsThis is the place to connect to Jira and configure your projects with Conclude. Note: the operation must be carried out by a Jira administrator
