Dashboard

Manage channel connections, tickets, issues, app settings, and collaborators in one place

Dashboard for tickets and activities

Manage channel connections and app settings

The Dashboard is our web-based UI and your mission control center. For Conclude Connect, you can manage your channel connections, settings, invite external collaborators and more.

For Conclude Apps, see your installed apps, install new ones, customize their settings, get an overview of all activities and tickets and view important metrics and insights at a glance.

information is recorded in one place

Important information is stored in one place

As well as managing channel connections, chats and users, the Dashboard is where you can find a record of all your open and closed activities.

When using Conclude Apps, it’s here that you will find an overview of apps and tickets. Close and re-open tickets as needed, and see a chaneglog of activity, so no important information is lost.

Get key insights and metrics

Insights tab for all your key metrics

The Insights tab is especially useful for those that are managing incidents, issues and all types of support ticket metrics.

Here you will find useful data on the number of incidents created, mean time to respond and the mean time to resolve. Insights help you to identify bottlenecks or areas where you can boost efficiency.

Install and configure all your apps

Conclude Apps can be installed and easily customized from the Dashboard

General settings
Customize the app name and who has access to it. Update the app description, app label, and channel naming conventions.
Roles and responsibilities
Update the default assignee for each activity, customize the people or channels to invite, and where to send alerts
Review settings
Decide who should review incoming tickets, issues, bugs or incidents and set up any exclusion criteria. Define where alerts should be sent
Attribute fields
Fields are fully customizable. Make them optional or mandatory, add or delete fields and include postmortem fields if required
Severity settings
Depending on the app, here you can enable or disable severity settings. These can be further customized under the Attribute fields settings
Texts and translations
A flexible setting that allows you to rename labels or buttons for each app. Use this feature to provide instructions in other languages
Email settings
Allow people from outside your organization to send emails directly to a channel. Each has a dedicated email address, assigned by Conclude
Jira settings
This is the place to connect to Jira and configure your projects with Conclude. Note: the operation must be carried out by a Jira administrator
Expert (YAML)
Update and customize any app using the programming language YAML. Expert settings are available for those who want full control

Connect. Collaborate. Conclude