What are Connected Apps?
Connected Apps bridge Slack and Microsoft Teams, delivering true chat interoperability with native ticketing that syncs across both platforms.
It’s the only integrated solution that keeps conversations and tickets unified. It includes Zendesk and Jira integrations, so you can stay in sync with your teams, vendors, or partners in one place.
One solution for conversations and ticketing
Connected Apps combines Connect and Apps in one powerful solution. Connect with colleagues or customers and clients on Slack or Teams; open tickets directly in chat, and keep everything synced automatically.
No switching tools or duplicate tickets – just one continuous flow between both messaging platforms.
No switching tools or duplicate tickets – just one continuous flow between both messaging platforms.
Turn chats into tickets across Slack and Teams
Any message in a Slack or Teams channel where an app is installed can be converted into a ticket using the ticket emoji reaction or a command.
Connected Apps keeps every ticket in sync, so replies, file updates, and status changes appear directly where your teams already work. All activity is reflected in the Dashboard, giving you an up-to-date view of your tickets.
Collaborate securely with external partners
Collaborate with customers, vendors, or external teams just as you do with internal teams – without needing extra licenses. Only the inviting company requires a subscription.
Conclude can be customized to suit your organization’s needs, preserving context and respecting each side’s permissions so cross-company and team communication remains secure and effortless.
Conclude can be customized to suit your organization’s needs, preserving context and respecting each side’s permissions so cross-company and team communication remains secure and effortless.
Track tickets and connected chats in the Dashboard
Stay on top of tickets from your UI, or switch to the Dashboard for more insights. See status updates across connected channels, with every change reflected in real-time.
Track key metrics, spot bottlenecks, and understand trends over time. The Dashboard gives you a single place to monitor volume, workflow health, and overall activity.
Track key metrics, spot bottlenecks, and understand trends over time. The Dashboard gives you a single place to monitor volume, workflow health, and overall activity.
A new standard for ticket and chat interoperability
Connected Apps make chat interoperability and ticketing possible, simplifying workflows for agencies and consultants, or IT, support, customer service and operations teams that rely on both platforms.
Enhance your workflows with additional Zendesk and Jira integrations for ticket synchronization across Slack and Microsoft Teams.
Enhance your workflows with additional Zendesk and Jira integrations for ticket synchronization across Slack and Microsoft Teams.