# Connect Teams and Slack for customer collaboration

Collaborate with clients and partners in linked channels and chats

> Connect Teams and Slack for external collaboration with clients and vendors. Work from your preferred platform to reduce emails and improve collaboration

Canonical HTML page: https://conclude.io/product/connect-external/
Last updated: 2026-06-24

---

## Work with customers and clients on Slack and Teams

Manage client communication on Slack and Teams using one invite per channel connection. [Connect both tools](https://conclude.io/blog/internal-external-channel-links-slack-microsoft-teams/) with two-way channel and chat synchronization, messaging, and file sharing.

Learn more about the different ways to set up Slack and Teams for [client communication](https://conclude.io/blog/slack-teams-external-collaboration/) here. Looking for a deeper integration? [Conclude Bridge](https://conclude.io/product/bridge/) connects workspaces and tenants with one invite.

- [Get started free](https://conclude.io/getstarted/link/)
- [Book a demo](https://conclude.io/getstarted/request-demo/)

## External connections setup guide

- [Video](https://www.youtube.com/watch?v=3B_Fo_M3ZBo)

## Collaborate in a shared channel on Slack and Teams

Invite collaborators to work in a shared channel and align all your communication in one place. Never miss a key decision, update, or issue again.

Use Conclude to [connect Teams chats and Slack channels](https://conclude.io/blog/microsoft-teams-chats-slack/) with a secure integration that keeps everything in sync. External collaborators do not require a Conclude licence to participate.

- [Quickstart Guide](https://conclude.io/quickstart/connect-external/)

## Key features

* Send and receive messages
* Edit and delete messages
* Sync threaded messages
* Customizable file sharing
* Use @mentions for collaborators
* Synced reactions (when signed in)

* Connect channels and chats on Slack and Teams
* Create new Teams chats and connect with Slack channels
* Use emojis (inside messages)
* Rich text formatting

> Conclude has significantly improved our collaboration with external companies and clients. We use Teams, and previously faced challenges when customers preferred using Slack. This either forced us to run multiple tools or abandon chat as a communication method. Conclude has provided a reliable solution that allows our customers and team to use their preferred tools, enabling real-time communication without any drawbacks.
>
> — Patricia G, Operations Lead, Team TechGuru

## Set up a company-to-company bridge

For companies with established partner ecosystems, or those navigating mergers and acquisitions and multi-team deployments, Conclude's [Slack-Teams bridge](https://conclude.io/product/bridge/) is a scalable solution.

One admin invite can links different workspaces and tenants between companies, allowing multiple channels to be connected.

- [Go to solution](https://conclude.io/product/bridge/)

## Cross-team ticketing and collaboration

Whether you need to [connect teams](https://conclude.io/product/connect-internal/) across your organization, or align with clients and other companies, Conclude has a solution.

As well as chat and channel connections, Conclude also offers cross-platform ticketing solutions for Slack and Teams, with Jira and Zendesk integrations. See [Conclude Apps](https://conclude.io/product/apps/) and [Connected Apps](https://conclude.io/product/connected-apps/) for more.

- [Read blog](https://conclude.io/blog/connected-apps-slack-microsoft-teams-ticketing/)