Bring your ticketing into Slack
Install apps for support tickets, incidents, issues, bug tracking and more. Assign tickets and collaborate in a dedicated Slack channel or thread for each ticket. For customer support, see our Zendesk integration or try out our Jira integration.
Additionally, you can now connect Slack and Microsoft Teams for true cross-platform ticketing with Connected Apps.
Manage apps and open new tickets from Slack
Use AI to summarize and translate tickets
Use AI integrations to summarize emails and generate ticket descriptions saving over one minute in ticket creation time.
Respond to tickets in up to 60 languages with an integrated language menu. Admins can configure language and app settings, including summary length from the web dashboard.
A Slack and Jira integration for issue tracking
The Jira integration improves issue tracking, saves time, and helps teams manage work more efficiently. Connect your Jira project to Slack via Conclude for bi-directional issue syncing.
Conclude also has a Zendesk integration which – like the Jira integration – can be configured to work across Slack and Microsoft Teams for cross-platform ticketing.
Structure your conversations in Slack
Tickets and issues appear as threads from chats using the ticket emoji, or as channels which are branched from the main channel, to keep your UI clean and your conversations organized.
Once the ticket is concluded, it’s archived (and can be reopened) in the Conclude Dashboard – so no important information is lost.