Bring your ticketing into Slack
Install apps for support, incident management, Jira issues, bug tracking and more in relevant channels.
Assign tickets and collaborate in a dedicated channel for each ticket. Keep stakeholders updated, and monitor resolution times. For customer support, see our ticketing solution with Zendesk integration.
Manage apps and open new tickets from Slack
Use AI to summarize and translate tickets
Use AI integrations to summarize emails and generate ticket descriptions saving over one minute in ticket creation time.
Respond to tickets in up to 60 languages with an integrated language menu. Admins can configure language and app settings, including summary length from the web dashboard.
Slack and Jira integration for better issue tracking
The Jira integration improves issue tracking, saves time, and helps teams manage work more efficiently. Connect your Jira project to Slack via Conclude for bi-directional issue synchronization.
For external ticketing, Conclude also offers an optional Zendesk integration for support tickets.
Structure your conversations in Slack
Tickets and issues appear as branched channels in Slack to keep conversations organized. Channels can be renamed, or follow a specific naming convention.
Once the ticket or issue is concluded, it is archived (and can be reopened) in the web dashboard, so no important information is ever lost.