# AI Integrations

Summarize emails and translate chats – speed up ticketing and streamline cross-platform conversations

> Conclude has optional AI integrations for ticket and email summarization. Messages can be translated in up to 60 languages across Slack and Teams.

Canonical HTML page: https://conclude.io/product/ai-integrations/
Last updated: 2025-06-30

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## AI-powered email summarization

Cut through the noise with [AI-generated summaries for ticket creation on Slack](https://conclude.io/blog/ai-for-it-support-tickets/) and Teams. Ideal for teams that manage incidents, issues, and support tickets.

Boost productivity by minimizing the time and effort spent reading and responding to emails. This optional AI feature extracts key details, helping your team respond faster and stay focused.

- [Get started](https://conclude.io/getstarted/)
- [Read blog](https://conclude.io/blog/ai-for-it-support-tickets/)

## Chat naturally in any language on Slack and Teams

Link Slack and Teams channels using [Conclude Connect](https://conclude.io/product/connect/), and turn on **real-time translation in up to 60 languages**.

Don’t let important updates get lost in translation. Allow your team to [communicate in their preferred language](https://conclude.io/blog/ai-for-communication/) without switching tools.

- [Read blog](https://conclude.io/blog/ai-for-communication/)

“Conclude’s AI integrations speed up the resolution time for support tickets and incident management. With concise summaries and language translation features, teams can now prioritize and assign tickets more efficiently, leading to a reduction in overall response times.”

– **Haavard Nord, CEO & Co-founder**

## Email translation in 60 languages

**Incoming emails:** set up email translation and choose whether to display both the original and translated versions, or replace incoming emails with the translated text. The translation will be posted directly in the channel.

**Outgoing emails:** set your preferred reply language, or use auto-detect to identify the original language and reply in the recipient’s language. Replies are posted directly in the channel.

- [Get white paper](https://conclude.io/getstarted/request-whitepaper/)

## Manage your settings from the dashboard

All **AI settings can be adjusted in the dashboard**. Add an email to receive and reply to messages in Slack or Teams (wherever a [no-code app](https://conclude.io/product/apps/) is installed). Generate ticket summaries and add your preferred languages.

**Set up channel connections for internal or external teams** and pick the default translation language for each. You stay in control of how AI supports your communication – tailored to your team’s tools and language needs.

## How does the email translation feature work?

Email content is analyzed using OpenAI’s GPT model to produce a concise summary focused on the relevant incident or issue

When an email is received, Conclude triggers the ChatGPT API to generate a summary. Users can configure the length and language

The summary of the first email in the thread is inserted into the Description field of the ticket or issue. You can edit it as needed

The same summary is posted in the channel, allowing the team to review key points without needing to read the full email