AI-powered email summarization
Save time and improve your customers’ experience with email summarization. This integration is especially helpful for teams managing incidents, issues and internal or external support tickets.
Increase productivity by reducing the time and effort required to read and respond to emails.
How does it work?
- Email summarization uses OpenAI’s GPT algorithm to generate concise versions of emails by highlighting the key points for the issue or incident.
- When a new email is received, Conclude triggers the ChatGPT API to generate a summary. Users can set the length and the language of the summary.
- A summary of the first email in the thread is automatically inserted into the Description of the activity (i.e. issue or ticket), with the option to edit.
- The summary is posted in the Slack channel, allowing team members to quickly review key points without the need to read the entire message.
Email translation in up to 60 languages
Incoming emails: set up email translation and choose to see the original and translated versions, or decide if translated versions should replace all incoming emails. The language selected for that message translation will then be posted into the Slack channel.
Outgoing emails: select the language you prefer replies to be translated into. Includes an option to auto-detect the language which the incoming mail was written in and have the reply to that email translated directly in Slack.
Email settings with AI features
Email summarization and email translation settings can be adjusted from the Dashboard under App Settings.
Define the length of the email summary and the language you would like to receive a summary of all incoming emails – regardless of the language in which they are sent.
“Conclude’s AI integrations speed up the resolution time for support tickets and incident management. With concise summaries and language translation features, teams can now prioritize and assign tickets more efficiently, leading to a reduction in overall response times.”
– Haavard Nord, CEO & Co-founder
