AI-powered email summarization
Cut through the noise with AI-generated summaries for ticket creation. Ideal for teams handling incidents, issues, and support tickets.
Increase productivity by reducing the time and effort required to read and respond to emails. This AI feature extracts key points so your team can respond faster and stay focused.
How does it work?
Email content is analyzed using OpenAI’s GPT model to produce a concise summary focused on the relevant incident or issue
When an email is received, Conclude triggers the ChatGPT API to generate a summary. Users can configure the length and language
The summary of the first email in the thread is inserted into the Description field of the ticket or issue. You can edit it as needed
The same summary is posted in the channel, allowing the team to review key points without needing to read the full email
Email translation in 60 languages
Incoming emails: set up email translation and choose whether to display both the original and translated versions, or replace incoming emails with the translated text. The translation will be posted directly in the channel.
Outgoing emails: select your preferred reply language, or enable auto-detect to identify the message’s original language. Replies are automatically translated and posted in the relevant channel.
Email settings with AI features
Settings can be customized in the web dashboard. Define the summary length and the default language for all incoming emails – regardless of the language in which they were originally sent.
You have control over how AI integrates into your communication workflow, so you can adapt it to your team’s needs and language preferences.
“Conclude’s AI integrations speed up the resolution time for support tickets and incident management. With concise summaries and language translation features, teams can now prioritize and assign tickets more efficiently, leading to a reduction in overall response times.”
– Haavard Nord, CEO & Co-founder