What are Conclude Agents?

Conclude Agents are AI teammates built from a model, a role, and instructions that are grounded in your own knowledge base. Deploy an agent in a Slack or Teams channel, or attach it to a Conclude app, and it joins the conversation like any other member.

Agents can answer questions, summarize threads, and help resolve tickets. They can optionally be connected across Slack and Teams channels.

How AI teammates are built

Every agent is made up of the same four building blocks. A model powers it (currently, Anthropic and OpenAI). A role and set of instructions define what it does, how it behaves, and where its boundaries are.

Knowledge from your documents, web pages, and FAQs grounds its answers so the agent stays accurate and citable. Deployment and settings determine which channels and apps it’s active.

What can AI agents do?

Join Slack or Teams channels or attach to Conclude apps
Run on Anthropic or OpenAI – or use your API key
Follow a role and instructions written in your tone
Work across connected Slack and Teams channels

Fully cited answers from your own knowledge base
Speak when @mentioned, or jump in autonomously
Stay within limits, like max comments and length
Appear as a teammate with its own name and photo

Get started with Conclude Agents

Step 1. Add a provider secret (optional)

Step 2. Create a knowledge collection

Step 3. Create an agent, manually or with AI

Step 4. Configure it – role, model, mode, knowledge, limits

Step 5. Deploy it – to a channel, an app, or both

Step 6. Test it – @mention or confirm it behaves as expected

Where can an AI agent be deployed?

In a channel (not connected to a user): the agent participates like a teammate but is not listed as a member; it must be @mentioned by exact name and won’t auto-complete.

In a channel (connected to a dedicated user): the agent is added as a member with its own name and photo, and @mention auto-completes.

Attached to an app: the agent responds to ticket comments, either only when named or autonomously. It is not added to a channel.

Support triage

Customers expect fast, accurate answers nowadays.

An agent can be part of a channel or app. Grounded in knowledge from your docs, they can answer common questions or resolve tickets directly.

Proactive channel help

Sometimes the best help is the help nobody had to ask for.

Set an agent to autonomous mode and it will watch a channel, recognize when it can be useful, and jump in with an answer – no @mention required.

Use your own model

Some teams want support without losing control of usage.

Add your own Anthropic or OpenAI provider key, and your agents run on your account and billing; Conclude handles the setup and deployment.

How Agents work with Connect and Apps

Agents work alongside the rest of the platform. Use Apps to manage tickets directly in Slack and Teams, and let an agent handle the first response.

Use Connect to bring agents into connected Slack and Teams channels – so the same AI teammate can help wherever your team is talking.