# Pricing

Flexible pricing and plans for all businesses

> Flexible and competitive pricing plans for all businesses. Slack and Teams integration and workflow apps for ticketing. Try all features free for 14 days.

Canonical HTML page: https://conclude.io/pricing/
Last updated: 2026-08-11

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## See all features and compare plans

[Contact us](https://conclude.io/contact/)  to discuss a package aligned with your organization's needs

### Conclude Starter

- Monthly: $12 — Per user per month (5 users min, 10 users max)
- Yearly: $120 — Per user per year (maximum of 10 users)

### Conclude Pro

- Monthly: $16 — Per user per month (5 users minimum)
- Yearly: $160 — Per user per year

### Conclude Enterprise

- Yearly: $240 — 10-user minimum; Volume discounts for larger teams

| Feature | Conclude Starter | Conclude Pro | Conclude Enterprise |
|---|---|---|---|
| **Conclude Connect — Sync channels and chats between Microsoft Teams and Slack** | Yes | Yes | Yes |
| Internal channel connections | Unlimited | Unlimited | Unlimited |
| External channel connections | 2 | 10 | Contact us |
| Bridge – intercompany connections | No | No | Contact us |
| Bi-directional communication | Yes | Yes | Yes |
| Language translation (60 languages) | Yes | Yes | Yes |
| File sharing and synchronization | Yes | Yes | Yes |
| Emoji reactions, @mentions | Yes | Yes | Yes |
| Direct and group chats | Yes | Yes | Yes |
| Customizable dashboard (chats and connections) | Yes | Yes | Yes |
| **Conclude Apps — Workflow apps for ticketing, helpdesk, bug tracking and more** | Yes | Yes | Yes |
| Fully customizable apps | 2 | Unlimited | Unlimited |
| Connect apps across Slack and Microsoft Teams | Yes | Yes | Yes |
| AI-powered email translation (up to 60 languages) | Yes | Yes | Yes |
| Automatic ticket summarization and creation | Yes | Yes | Yes |
| Customizable dashboard (tickets and metrics) | Yes | Yes | Yes |
| **Conclude Apps (customer support) — A conversational ticketing solution with integrations** | No | Yes | Yes |
| Customer channels included | No | 10 | Contact us |
| Customizable tickets and fields | No | Yes | Yes |
| **Supported integrations** | No | Jira Cloud & Zendesk | Jira Cloud & Zendesk |
| **Premium support** | No | No | Yes |
| **Dedicated Customer Success Manager** | No | No | Yes |
| **Tailored onboarding** | No | No | Yes |
| **Early access to new features** | No | No | Yes |
| **Custom MSA & SLA** | No | No | Yes |
| **HIPAA Business Associate Agreement** | No | No | Yes |
| **Custom DPA and security review** | No | No | Yes |
| **Full SOC 2 Type II report** | No | No | Yes |

Have a question? Speak to an expert Book a demo to speak to one of our team members

## Plans, Pricing & Users

### Who is eligible for Conclude Free?

Registered educational institutions are eligible and can access up to 20 seats. Please [contact us](https://conclude.io/contact/) to see if you qualify.

Permalink: https://conclude.io/pricing/#who-is-eligible-for-conclude-free

### How does your pricing model work?

Conclude’s pricing is based on the number of active users, depending on the solution you are using.

Internal users are always counted. External users – your customers or partners using the External collaboration solution – are not counted. Bridge users are counted on both sides.

Permalink: https://conclude.io/pricing/#how-does-your-pricing-model-work

### Who counts as an active user for Conclude Connect?

Counting an active user depends on the solution you are using:

**Internal collaboration:** All channel members are counted as active users. [Learn more.](https://conclude.io/doc/developer/active-users-connect/)

**External collaboration:** An active user is someone from the inviting company who actively participates in connected channels, sends messages or reactions, or joins direct chats between Slack and Teams. Users are counted only once. External users (outside your organization) are not counted.

**Bridge:** Any member of a connected channel from either company, regardless of whether they actively participate, is counted.

Permalink: https://conclude.io/pricing/#who-counts-as-an-active-user-for-conclude-connect

### Who is classified as an external user?

An external user is someone outside your organization who has been invited to join a channel through the External collaboration solution, e.g., a customer or partner participating via Slack or Microsoft Teams. These external users are not counted towards your billable active users.

Permalink: https://conclude.io/pricing/#who-is-classified-as-an-external-user

### Who is a Bridge user?

A Bridge user is a member of a shared channel between two companies that both use Conclude. Bridge creates an approved connection for organizations that work closely together, allowing teams across two Slack or Microsoft Teams workspaces to collaborate in shared channels.

Permalink: https://conclude.io/pricing/#who-is-a-bridge-user

### Do Bridge users count as active users?

Yes. All members of a connected Bridge channel are counted as active users – from both companies. User counts are based on membership of a connected channel rather than activity. A user does not need to send messages or reactions to be counted.

Permalink: https://conclude.io/pricing/#do-bridge-users-count-as-active-users

### How does Conclude display the number of active users?

Conclude calculates and displays the number of active users in the Admin settings of the web dashboard.

 Go to **Admin console > Account overview** to see the number of active and licensed users.
 Go to **Admin console > Users** and check the “Show only active users” box to see a filtered list.

Permalink: https://conclude.io/pricing/#how-does-conclude-display-the-number-of-active-users

### Who counts as an active user in Conclude Apps (Thread mode)?

Anyone who installs or modifies the app, is a member of the main channel where Conclude is installed, or participates in ticket threads by commenting or updating attributes. [Learn more.](https://conclude.io/doc/developer/active-users-apps/)

Permalink: https://conclude.io/pricing/#who-counts-as-an-active-user-in-conclude-apps-thread-mode

### Who counts as an active user in Conclude Apps (Channel mode)?

Anyone who installs or modifies the app, is a member of a dedicated ticket channel, or engages with tickets by commenting or updating attributes. Members of the main app channel are not counted unless they interact with tickets.

Permalink: https://conclude.io/pricing/#who-counts-as-an-active-user-in-conclude-apps-channel-mode

### Who counts as an active user in Conclude Apps for Customer Support?

Only your internal team members count. An active user is someone from your company who participates in external-facing channels, is assigned tickets, or collaborates to resolve them. Customers are never counted. [Learn more.](https://conclude.io/doc/developer/active-users-apps/)

Permalink: https://conclude.io/pricing/#who-counts-as-an-active-user-in-conclude-apps-for-customer-support

### How many external channel connections are included in the Pro plan?

The **Pro plan** includes 10 external channels. Additional channels can be added for **$5/month** each.

Permalink: https://conclude.io/pricing/#how-many-external-channel-connections-are-included-in-the-pro-plan

### What’s included in the Enterprise Plan?

The **Enterprise plan** offers tailored pricing, with flexible limits and volume discounts for larger accounts.

Permalink: https://conclude.io/pricing/#whats-included-in-the-enterprise-plan

### Are there any limitations during the free trial?

No. The free trial includes full access to all solutions with no restrictions on users or features.

Permalink: https://conclude.io/pricing/#are-there-any-limitations-during-the-free-trial

### Is it possible to get an extended trial?

Our standard free trial is 14 days. It can be extended by agreement if further testing is required. Please [contact us](https://conclude.io/contact/) directly if you need an extension.

Permalink: https://conclude.io/pricing/#is-it-possible-to-get-an-extended-trial