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Conclude Starter
Per user per month
(5 users min, 10 users max)
Per user per year (maximum of 10 users)
Conclude Pro
Per user per month
(5 users minimum)
Per user per year
Conclude Enterprise
10-user minimum
10-user minimum; Volume discounts for larger teams
Conclude Connect
Sync channels and chats between Microsoft Teams and Slack
Channel connections
Up to 5
Unlimited
Unlimited
Bridge – intercompany connections
Contact us
Bi-directional communication
Language translation (60 languages)
File sharing and synchronization
Emoji reactions, @mentions
Conclude-created chats
Customizable dashboard (chats and connections)
Conclude Apps
Workflow apps for ticketing, helpdesk, bug tracking and more
Fully customizable apps
2
Unlimited
Unlimited
Connect apps across Slack and Microsoft Teams
AI-powered email translation (up to 60 languages)
Automatic ticket summarization and creation
Customizable dashboard (tickets and metrics)
Conclude Apps (customer support)
A conversational ticketing solution with integrations
Customer channels included
10
Contact us
Customizable tickets and fields
Conclude Agents
AI teammates that help teams resolve questions and handle tickets
Supported integrations
Jira Cloud & Zendesk
Jira Cloud & Zendesk
Premium support
Dedicated Customer Success Manager
Tailored onboarding
Early access to new features
Custom MSA & SLA
HIPAA Business Associate Agreement
Custom DPA and security review
Full SOC 2 Type II report
Plans, Pricing & UsersRegistered educational institutions are eligible and can access up to 20 seats. Please contact us to see if you qualify.Conclude’s pricing is based on the number of active users, depending on the solution you are using.
Internal users are always counted. External users – your customers or partners using the External collaboration solution – are not counted. Bridge users are counted on both sides.
Starter includes up to 5 channel connections in total, across Internal and External Connect.
Pro includes unlimited channel connections.
Enterprise includes unlimited channel connections.
Connecting an existing Microsoft Teams chat also uses one channel connection. Creating new chats through Conclude is available on Pro and Enterprise.
Each Conclude Agent counts as one active user. A monthly AI usage allowance is included, or you can connect your own Anthropic or OpenAI API key.Counting an active user depends on the solution you are using:
Internal collaboration: An active user is someone who did one of these things in the last 90 days: created or changed a link between tools, took an active part in a connected channel, joined a conversation in one of those channels, or took part in a direct chat between internal Slack and Microsoft Teams environments, beyond just reading it. Each user is counted once, even if they take part in several connections. Learn more.
External collaboration: An active user is someone from the inviting company who actively participates in connected channels, sends messages or reactions, or joins direct chats between Slack and Teams. Users are counted only once. External users (outside your organization) are not counted.
Bridge: Any member of a connected channel from either company, regardless of whether they actively participate, is counted.
An external user is someone outside your organization who has been invited to join a channel through the External collaboration solution, e.g., a customer or partner participating via Slack or Microsoft Teams. These external users are not counted towards your billable active users.A Bridge user is a member of a shared channel between two companies that both use Conclude. Bridge creates an approved connection for organizations that work closely together, allowing teams across two Slack or Microsoft Teams workspaces to collaborate in shared channels.Yes. All members of a connected Bridge channel are counted as active users – from both companies. User counts are based on membership of a connected channel rather than activity. A user does not need to send messages or reactions to be counted.Conclude calculates and displays the number of active users in the Admin settings of the web dashboard.
Go to Admin console > Organization > Account to see the number of active and licensed users.
Go to Admin console > Users and access > Users, open the filter menu, and choose Active under Activity to see a filtered list.
In both Channel and Thread modes, anyone who installs or modifies the app, or engages with tickets by commenting or updating attributes, is counted. The difference is channel membership:
Thread mode: members of the main channel where Conclude is installed are counted.
Channel mode: members of a dedicated ticket channel are counted. Members of the main app channel are not counted unless they interact with tickets.
Only your internal team members count. An active user is someone from your company who participates in external-facing channels, is assigned tickets, or collaborates to resolve them. Customers are never counted. Learn more.No. The free trial includes full access to all solutions with no restrictions on users or features.Our standard free trial is 14 days. It can be extended by agreement if further testing is required. Please contact us directly if you need an extension.
Conclude’s pricing is based on the number of active users, depending on the solution you are using.
Internal users are always counted. External users – your customers or partners using the External collaboration solution – are not counted. Bridge users are counted on both sides.
Starter includes up to 5 channel connections in total, across Internal and External Connect.
Pro includes unlimited channel connections.
Enterprise includes unlimited channel connections.
Connecting an existing Microsoft Teams chat also uses one channel connection. Creating new chats through Conclude is available on Pro and Enterprise.
Counting an active user depends on the solution you are using:
Internal collaboration: An active user is someone who did one of these things in the last 90 days: created or changed a link between tools, took an active part in a connected channel, joined a conversation in one of those channels, or took part in a direct chat between internal Slack and Microsoft Teams environments, beyond just reading it. Each user is counted once, even if they take part in several connections. Learn more.
External collaboration: An active user is someone from the inviting company who actively participates in connected channels, sends messages or reactions, or joins direct chats between Slack and Teams. Users are counted only once. External users (outside your organization) are not counted.
Bridge: Any member of a connected channel from either company, regardless of whether they actively participate, is counted.
Conclude calculates and displays the number of active users in the Admin settings of the web dashboard.
Go to Admin console > Organization > Account to see the number of active and licensed users.
Go to Admin console > Users and access > Users, open the filter menu, and choose Active under Activity to see a filtered list.
In both Channel and Thread modes, anyone who installs or modifies the app, or engages with tickets by commenting or updating attributes, is counted. The difference is channel membership:
Thread mode: members of the main channel where Conclude is installed are counted.
Channel mode: members of a dedicated ticket channel are counted. Members of the main app channel are not counted unless they interact with tickets.