# Conclude

> Conclude is a collaboration platform that unifies chat across Slack, Microsoft Teams, Zendesk, and Jira. Conclude Connect bridges Slack and Microsoft Teams with real-time, two-way messaging — for internal teams or cross-company (external) collaboration. Conclude Apps are no-code apps that run inside Slack and Teams for customer support, incident management, and issue tracking, with Zendesk and Jira integrations.

Conclude (legal name Conclude AS) is headquartered in Oslo, Norway, with offices in Barcelona, Spain and Palo Alto, USA. It is led by CEO and co-founder Haavard Nord, the creator of the Qt framework, and CTO Lars Knoll, who built much of Qt and the engine that became WebKit. The platform is SOC 2 Type II certified and HIPAA compliant; data is hosted on Google Cloud (Idaho, USA). Pricing is based on the number of internal active users — external users (customers and partners) are never counted — and Starter and Pro plans include a free 14-day trial.

Content pages are also available as markdown: append `index.html.md` to a page
URL (category and author archives excepted). The links below point at the
markdown files.

## Company

- [Why Conclude](https://conclude.io/about/index.html.md): Conclude connects Slack and Microsoft Teams for workplace, client, and cross-company work. Built by Qt founder Haavard Nord and former Qt CTO Lars Knoll.
- [Customer Stories](https://conclude.io/customer-stories/index.html.md): See how companies use Conclude to streamline Slack and Teams workflows. Real customer stories on collaboration, support, and productivity
- [Blog](https://conclude.io/blog/index.html.md): Practical guides, tutorials, and product updates on our Microsoft Teams and Slack integration, support ticketing, AI features, and tools to boost collaboration
- [Changelog](https://conclude.io/changelog/index.html.md): See a Changelog of all our new and notable features and important updates, including new features for our Slack and Microsoft Teams integration.
- [Contact us](https://conclude.io/contact/index.html.md): Do you have a question about our products, or need technical support? The Conclude team will be happy to help you. Contact us using the form.

## Products

- [Connect Slack and Microsoft Teams](https://conclude.io/product/connect/index.html.md): Conclude Connect is a Slack and Microsoft Teams integration with two-way chat and file sharing. Collaborate internally, or with clients and other companies.
- [Connect Teams and Slack across your organization](https://conclude.io/product/connect-internal/index.html.md): Chat across Slack and Teams by connecting channels and chats – with two-way messaging and file sharing. Boost cross-team collaboration with Conclude.
- [Connect Teams and Slack for customer collaboration](https://conclude.io/product/connect-external/index.html.md): Connect Teams and Slack for external collaboration with clients and vendors. Work from your preferred platform to reduce emails and improve collaboration
- [Set up an intercompany Slack Teams bridge](https://conclude.io/product/bridge/index.html.md): Set up an intercompany Slack and Teams bridge with one invite. Connect workspaces and tenants to connect multiple channels. Try Conclude free for 14 days.
- [Apps for Slack and Microsoft Teams](https://conclude.io/product/apps/index.html.md): Workflow apps for Slack and Teams. Integrate Jira and Zendesk to manage all types of tickets or issues, with optional AI agents and ticket summarization.
- [Connected Apps](https://conclude.io/product/connected-apps/index.html.md): Sync tickets across Slack and Teams using Connected Apps. Apps for issues, incidents, tasks and ticketing with real-time updates on all platforms
- [Help Desk for Slack and Teams](https://conclude.io/product/support-tickets/index.html.md): Create Support Tickets in Slack and Microsoft Teams using Conclude Apps. Connect with internal and external customers. Jira and Zendesk integrations available.
- [Incident management for Slack or Teams](https://conclude.io/product/incidents/index.html.md): Incident management from Slack or Microsoft Teams with MTTx metrics for ITIL and ITSM. AI integrations in Slack speed up ticket creation and response times.
- [AI Integrations](https://conclude.io/product/ai-integrations/index.html.md): Conclude has optional AI integrations for ticket and email summarization. Messages can be translated in up to 60 languages across Slack and Teams.
- [Dashboard and Admin Console](https://conclude.io/product/dashboard/index.html.md): Conclude has a customizable Dashboard and Admin Console to manage channel connections, chat configuration, app settings, support tickets and more.

## Integrations

- [Customer Support from Slack and Teams](https://conclude.io/product/support/index.html.md): A Zendesk integration for Slack and Teams. Open tickets and manage requests while keeping your UI organized. Includes Slack Jira Cloud integration.
- [Jira Integration](https://conclude.io/product/jira-integration/index.html.md): Create and track Jira issues directly in Slack or Microsoft Teams with Conclude. Two-way issue syncing and full compatibility with Jira Cloud

## Pricing

- [Pricing](https://conclude.io/pricing/index.html.md): Flexible and competitive pricing plans for all businesses. Slack and Teams integration and workflow apps for ticketing. Try all features free for 14 days.

## Get started

- [Connect – Internal Quickstart](https://conclude.io/quickstart/connect/index.html.md): Get started with Conclude Connect: link your Slack and Teams accounts and collaborate from your preferred messaging platform.
- [Connect – External Quickstart](https://conclude.io/quickstart/connect-external/index.html.md): Connect with customers on Slack or Microsoft Teams using Conclude for cross-company collaboration. Chat and share files bi-directionally. Free for 14 days.
- [Connect – External Invitee Guide](https://conclude.io/quickstart/external-customer-setup-guide/index.html.md): Get started with Conclude as an invitee of another company. Connect your channels or chats for better collaboration on Slack and Microsoft Teams.
- [Connect – Bridge Quickstart](https://conclude.io/quickstart/bridge/index.html.md): Get started with setting up a Slack-Teams bridge between companies. Share and connect selected channels using one invite.
- [Apps Web UI Quickstart](https://conclude.io/quickstart/dashboard/index.html.md): Get started with Conclude Apps from the web-based UI. Use apps in Slack and Microsoft Teams for support tickets, issues, incidents, bug tracking and more.
- [Connected Apps Quickstart](https://conclude.io/quickstart/connected-apps/index.html.md): Get started with Connected Apps on Slack and Teams: install an app and connect channels to manage tickets for issues, incidents, support and more.
- [Agents – AI Teammates](https://conclude.io/quickstart/agents/index.html.md): Set up Conclude Agents step by step: add a provider key, build a knowledge collection, configure your AI teammate’s role and model, then deploy it to Slack or Teams
- [Apps Customer Support Quickstart](https://conclude.io/quickstart/support/index.html.md): Use apps for customer support. Manage support tickets from Slack and Teams using threaded messages and AI features. Integrates with Zendesk and Jira.
- [Jira Integration Quickstart](https://conclude.io/quickstart/jira/index.html.md): Get started with our Slack and Jira or Slack and Teams integration. Use apps for support tickets, issues, incidents, bugs and more
- [Zendesk Integration Quickstart](https://conclude.io/quickstart/zendesk/index.html.md): Get started with Conclude’s Zendesk integration for Slack and Teams. Open and manage tickets on any platform. Tickets are synced bi-directionally in real-time.
- [Apps Slack Quickstart](https://conclude.io/quickstart/slack/index.html.md): Get started with Conclude Apps from Slack. Apps for support tickets, issues, incident management, bug tracking and more.
- [Apps Microsoft Teams Quickstart](https://conclude.io/quickstart/microsoft-teams/index.html.md): Get started with Conclude Apps from Microsoft Teams. Open and manage tickets for issues, incidents, support, bug tracking and more. Free for 14 days.

## Documentation

- [Command Reference](https://conclude.io/doc/commands/index.html.md): A reference guide for Conclude commands. Apply commands directly inside Slack, Jira, Email and Microsoft Teams. Create and edit apps in one place
- [Introduction](https://conclude.io/doc/developer/intro/index.html.md): Connect and collaborate on Slack and Microsoft Teams using Conclude. Boost cross-team communication with apps and integrations for task and issue management.
- [Active users (Connect)](https://conclude.io/doc/developer/active-users-connect/index.html.md): Learn how Conclude Connect defines active users across internal and external connections. Find out where to view active user counts in the admin dashboard.
- [Active users (Apps)](https://conclude.io/doc/developer/active-users-apps/index.html.md): Learn how Conclude Apps defines active users across internal and external connections. Find out where to view active user counts in the admin dashboard.
- [Integration account](https://conclude.io/doc/developer/microsoft-teams-integration-account/index.html.md): The integration account posts messages when a user’s credentials are not available on Microsoft Teams. We strongly recommend setting this up.
- [Slack permissions](https://conclude.io/doc/developer/permissions-slack/index.html.md): Lists the Slack bot and user OAuth scopes requested by Conclude.
- [Microsoft Teams permissions](https://conclude.io/doc/developer/permissions-microsoft-teams/index.html.md): List of Microsoft Teams RSC scopes requested by Conclude to connect platforms and Microsoft Graph delegated OAuth scopes requested by Conclude.

## FAQ

- [Frequently Asked Questions](https://conclude.io/faq/index.html.md): Answers about pricing and active users, security and data protection, Conclude Connect, and Conclude Apps. Each question has a stable deep link (e.g. /faq/#how-much-does-conclude-cost).

## Security and trust

- [Security Policy](https://conclude.io/security/index.html.md): Conclude is SOC2 Type II, HIPAA, and GDPR compliant, securing Slack and Teams data with AES-256 encryption and TLS 1.2+.

## Trust and verification

These are independently verifiable on third-party platforms:

- [Trust Center (SOC 2 Type II & HIPAA)](https://app.eu.vanta.com/conclude.io/trust/a3rjyink43zoeein0677tc): Live, verifiable compliance status monitored by Vanta.
- [Conclude on the Slack Marketplace](https://slack.com/marketplace/A0DDRP63D-conclude): Official, Slack-reviewed app listing.
- [Conclude on Microsoft AppSource](https://marketplace.microsoft.com/en-us/product/office/wa200007373): Official Microsoft Teams app listing.
- [Conclude on the Atlassian Marketplace](https://marketplace.atlassian.com/vendors/1225807/conclude): Verified Jira integration vendor.
- [Conclude on G2](https://www.g2.com/products/conclude/reviews): Independent customer reviews.
- [Conclude on Crunchbase](https://www.crunchbase.com/organization/conclude): Company profile.
- [Conclude on LinkedIn](https://www.linkedin.com/company/conclude/): Company page and team.

## Optional

- [Privacy Policy](https://conclude.io/privacy-policy/index.html.md)
- [Terms of Service](https://conclude.io/terms-of-service/index.html.md)
- [Data Processor Agreement](https://conclude.io/data-processor/index.html.md)
- [Cookie Policy](https://conclude.io/cookie-policy/index.html.md)