# Unified collaboration on Slack and Microsoft Teams Connect chats across Slack, Microsoft Teams, Zendesk, and Jira. Structure workflows with AI agents and apps for tickets, issues and more > Connect Slack and Microsoft Teams for unified collaboration, with ticketing, AI agents, and Zendesk and Jira integrations. Free 14-day trial Canonical HTML page: https://conclude.io/ Last updated: 2026-10-15 --- ## Unified collaboration on Slack and Microsoft Teams Connect chats across Slack, Microsoft Teams, Zendesk, and Jira. Structure workflows with AI agents and apps for tickets, issues and more - [Get started free](https://conclude.io/getstarted/) - [Book a demo](https://conclude.io/getstarted/request-demo/) ## Conclude Connect Conclude Connect integrates Slack and Microsoft Teams to streamline cross-platform collaboration. Connect channels and chats across your organization ([Internal](https://conclude.io/product/connect-internal/)), with clients and partners ([External](https://conclude.io/product/connect-external/)), or across organizations at scale ([Bridge](https://conclude.io/product/bridge/)). - [See solution](https://conclude.io/product/connect/) ## Conclude Apps Conclude Apps for Slack and Microsoft Teams keep your team focused, with apps for support, tasks, issues, incidents, bug tracking, and more. Build a scalable ticketing workflow with optional Jira and Zendesk integrations, or sync across platforms with [cross-platform ticketing](https://conclude.io/product/connected-apps/). - [See solution](https://conclude.io/product/apps/) ## Conclude Agents Conclude Agents brings AI teammates into Slack and Teams and your tickets, grounded in your own knowledge. Deploy one into a Slack or Teams channel, attach it to a Conclude app, or connect it to a dedicated user so it works like any other teammate. - [See solution](https://conclude.io/product/agents/) ## Collaborate on Slack and Teams across your organization Communicate with team members across your organization. Collaborate in shared channels or chats, and share files so everyone stays aligned – without needing accounts on both platforms. Conclude supports the connection of new or existing Teams chats with Slack channels (private or public) for a near-native chat experience. - [Go to solution](https://conclude.io/product/connect-internal/) - [Read blog](https://conclude.io/blog/microsoft-teams-chats-slack/) ## Message customers on their preferred platform Use Conclude for external collaboration to link specific channels across companies. Connect chats and channels between businesses, with real-time messaging and file sharing – no extra licenses required. Keep your conversations organized on Slack and Teams. Simple to set up and [ideal for agencies, consultants and client-facing teams](https://conclude.io/blog/agency-client-collaboration-slack-teams/). - [Go to solution](https://conclude.io/product/connect-external/) - [Read blog](https://conclude.io/blog/agency-client-collaboration-slack-teams/) ## Create an intercompany Slack-Teams bridge Connect workspaces and tenants across different organizations with a single invite. Once accepted, multiple channel connections can be set up – while each side maintains control of what's shared. Built for admins managing large-scale or multi-team deployments, [companies navigating mergers and acquisitions](https://conclude.io/blog/mergers-acquisitions-integration-challenges/), and organizations with established partner ecosystems. - [Go to solution](https://conclude.io/product/bridge/) - [Read blog](https://conclude.io/blog/conclude-bridge-deep-slack-teams-integration/) ## Solutions for ticketing and chat interoperability ## Agents plus AI for email and ticketing Deploy an agent into a Slack or Teams channel, or attach it to an app. Trained on your own knowledge, AI teammates answer questions and help resolve tickets just like a team member. Optionally, try our AI features in Slack and Teams to summarize emails, generate clear ticket descriptions, and translate messages across 60 languages. - [Agents](https://conclude.io/product/agents/) - [AI integrations](https://conclude.io/product/ai-integrations/) > Conclude was exactly the silver bullet we were looking for. When I first saw the solution, I thought there’s no way it could work this easily, but the very first channel I connected worked immediately. > > — Hector Chacon, Technology Change Management Analyst, OneMain Financial > We needed to bridge the communication between the client, client success, and internal operations. As founders, we wanted to use one app to forward our Slack client messages to our internal team quickly. Conclude is a perfect solution for consulting companies like us, improving project coordination and ensuring client success. > > — Shawn He, Chief Executive Officer, Black Compass > Our migration from Halp to Conclude was a smooth experience with no disruption to our existing workflow. The onboarding process was straightforward, and we quickly adapted to the new UI. Conclude allows us to open support tickets from Slack and includes the vital Zendesk integration that we rely on to keep our customers happy. Recommended. > > — Christian Romming, Founder & CEO, ETLeap > Previously, we used separate Slack accounts to communicate with external partners and Teams for internal communication. With Conclude, we were able to integrate both platforms, reducing the steps needed to communicate and share information. I strongly recommend this solution. > > — Min Lee, Director of IT, Komar > Conclude has significantly improved our collaboration with external companies and clients. We use Teams, and previously faced challenges when customers preferred using Slack. This either forced us to run multiple tools or abandon chat as a communication method. Conclude has provided a reliable solution that allows our customers and team to use their preferred tools, enabling real-time communication without any drawbacks. > > — Patricia G, Operations Lead, Team TechGuru ## Manage chats and tickets across Slack and Teams Link channels and chats between Slack and Microsoft Teams and open tickets with colleagues or clients. Create and manage tickets from either platform, keeping everything synced in real-time. Break down workplace silos and strengthen client collaboration with seamless message syncing and customizable file-sharing. - [Go to solution](https://conclude.io/product/connected-apps/) ## Workflow apps with Zendesk and Jira integrations Manage tickets, tasks, issues, and incidents from the messaging program your teams use. Bring your help desk into Slack or Microsoft Teams, and scale your ticketing systems with our [Zendesk](https://conclude.io/product/support/) and [Jira integrations](https://conclude.io/product/jira-integration/). Apps can be configured to sync across chat programs. - [Go to solution](https://conclude.io/product/apps/) ## Dashboard to track everything Find everything you need without searching through endless messages. The [Dashboard](https://conclude.io/product/dashboard/) provides a clear overview of all open and closed tickets, with customizable metrics for your selected apps. Configure everything from the Teams dashboard or Conclude’s web-based dashboard. Track progress, reopen items, and stay on top of every request. - [Learn more](https://conclude.io/product/dashboard/)