Frequently Asked Questions

Conclude offers collaboration solutions that help companies to unify chat across Slack, Microsoft Teams, Zendesk and Jira, with no-code apps for better cross-team collaboration.

Conclude Link: integrates Slack and Microsoft Teams. Link channels to send files and relay messages with collaborators inside or outside your organization. ** ** With direct chat and bi-directional synchronization, teams can work from their preferred messaging platform.

Conclude Apps: for Slack and Microsoft Teams keeps conversations focused, with no-code apps for incidents, issues, bug tracking and more. See our scalable customer support and ticketing solution on Slack, with Zendesk and Jira integrations.

Read more: Why Conclude

Conclude is headquartered in Oslo, Norway, with a hub in Barcelona, Spain and an office in Palo Alto, USA.

CEO and co-founder Haavard Nord was the inventor of the industry standard framework Qt, used by more than a million developers to create apps for everything from home appliances to supercars.

Lars Knoll, who was instrumental in building Qt into a multi-billion euro company, joined in 2022 as CTO. Lars is also known as the creator of the open source code that became WebKit, the engine that powers most web browsers today, including Safari and Chrome.

Read more: The Stellar Engineers Building Conclude

Currently, Conclude provides three different service plans to our Customers: Conclude Starter, Conclude Pro, and Conclude Enterprise. In the future, we may offer a different selection of service plans.

We also have a Free Plan, which is limited to early-stage startups and non-commercial use by educational institutions.

Conclude Starter and Conclude Pro offer a free 14-day trial for evaluating Conclude. Conclude Enterprise provides a tailored package with exclusive features not found in other plans.

Please see our Pricing page for more details on what’s included or contact us if you would like an estimate.

For more resources:

• The Command Reference Guide and;
• The Developer’s Guide

From Slack, when using Conclude Apps, go to Conclude Home > Help or type the command /c help 

Customer support:

• From Slack, use the /c support command to bring up a support form, or email us at support@conclude.io.

Our response time is typically one business day.

For any other inquiries:

• Use the contact form, or email us at sales@conclude.io or info@conclude.io

Conclude Link allows you to connect Slack and Microsoft Teams to reduce information silos and improve collaboration.

Easily communicate across your organization with real-time message synchronization and file sharing on both chat programs.

Alternatively, connect channels to collaborate with your clients and customers from Slack or Microsoft Teams.

Conclude Link also lets teams connect different workspaces such as Slack to Slack or Teams to Teams.

Conclude Link offers internal and external connection features.

For internal connections:

• Send and receive messages
• Edit and delete messages
• Language translation (60 languages)
• Threaded messages
• Synced reactions
• Direct messaging and group chats
• File and document sharing
• @mention your colleagues
• Rich text formatting
• Use emojis (inside messages)

For external connections:

• Two-way messaging on linked channels
• Edit and delete messages
• Use threaded messages
• Synced reactions (in development)
• Create group chats (in development)
• Rich text formatting
• File and document sharing
• Use emojis (inside messages)
  

Our Conclude Link Internal Quickstart or Conclude Link External Quickstart will walk you through how to get started. 

Note: you must have Admin permissions to install Conclude in Microsoft Teams. If you are not an Admin and would like more information about Conclude Link, you can book a call with one of the team.

Yes. Channels in Slack or Teams do not need to have the same name to be linked.

This video explains more about how to link channels Conclude Link: How to connect Slack and Microsoft Teams

Conclude Apps are no code apps that allow you to manage support tickets, issues, and incidents directly from Slack and Microsoft Teams.

They are fully customizable, provide structure to conversations and allow teams to deploy in minutes. Conclude Apps for Slack also integrates with Jira Cloud for smoother issue management.

To get started with Conclude Apps, follow the Quickstart Guides. See our Dashboard Quickstart and the Slack Quickstart Guide for more. 

You can download Conclude from the Slack Marketplace or our website by selecting Sign Up in the navigation menu. After following the sign-up process, the app will be installed in your Slack Workspace. 

Once signed in, from the Dashboard, you will be given a tour of Conclude Apps which includes how to install an app.

If your team is already using Conclude, you can also type /c from Slack to see a list of installed apps you can use.

This video shows you how to install Conclude in your Slack Workspace. Conclude Apps: How to Install Conclude in Your Slack Workspace

IT Help Desk and Support Teams most frequently use our Support and Incident Management templates. Our Bug Tracking and Jira Integration templates are also frequently used.

Conclude can be used by any team or department looking to bring structure to their conversations inside Slack. All workflow apps are fully customizable.

Conclude Apps integrate with Jira Cloud and we have AI Integrations which allow teams to summarize emails and create tickets automatically inside Slack.

Additionally, you can automatically translate emails in up to 60 languages inside Slack.

This video explains more about our features for automatic translation AI Integrations: How to Automatically Translate and Respond to Emails in Slack

The Dashboard is our web-based UI. It’s accessible to all Conclude Apps users and can be accessed from Slack by typing /c dashboard or from our website when logged in.  Here you can install or edit apps and also get Insights about important MTTx metrics.

This video provides an overview Conclude Apps: A Quick Overview of the Conclude Dashboard

All Slack team members can use the /c app command to launch apps and participate in channel discussions; they are not required to sign in to use Conclude.

To create apps or access the Conclude Dashboard, users must sign in. If there are no apps installed, the command  /c app install allows users to install a workflow app from Slack. Apps can also be installed from the Dashboard.

Restricted accounts: Multi-channel or external guests can launch apps to report issues or incidents etc, but they are not permitted to access Conclude Home (from Slack) or the Conclude Dashboard.

Yes. From the Dashboard, click on the Settings wheel in the top right corner, then navigate to Email settings for the app you want to adjust. 

To approve email sending, select the box  Allow access. Here, users can also enable email summarization and translation.

Conclude is a no-code development tool for everyone and lets people who work in non-technical fields create useful apps quickly.

You can use interactive tools to create apps, or use an editor to manually edit app files. Conclude apps are expressed in a high-level language (YAML) and are very compact.

The templates for our apps are open source: github.com/conclude-app/apps

An activity channel is a temporary channel created by a Conclude app where the team can work on a single task. 

Activity channels typically start with an underscore and end with a sequential number to give them a unique name, for example, #_incident-1, #_incident-2 etc.

Conclude automatically archives an activity channel when the activity is concluded and closed. 

You can still see closed activities in Conclude Home (from Slack) and the Conclude Dashboard.

Conclude automatically generates activity channel names based on the channel where the activity is installed.

For example, if you install an app in #devops, activity channels will be named #_devops-1, #_devops-2 etc.

You can manually rename the activity channel by typing /c rename and then typing a new name.

Yes, you can install apps in any public or private Slack channel. 

You cannot create new activity channels from direct message (DM) conversations or from inside existing activity channels.

To conclude an activity, type /c conclude.

The activity channel is archived and disappears from Slack, but remains visible and searchable from the Conclude Dashboard.