About ConcludeWhat does Conclude offer?
Conclude offers collaboration solutions that help companies to unify chat across Slack, Microsoft Teams, Zendesk and Jira, with no-code apps for better cross-team collaboration.
Conclude Connect: integrates Slack and Microsoft Teams. Connect channels to send files and relay messages with collaborators inside or outside your organization. ** ** With direct chat and bi-directional synchronization, teams can work from their preferred messaging platform.
Conclude Apps: for Slack and Microsoft Teams keeps conversations focused, with no-code apps for incidents, issues, bug tracking and more. See our scalable customer support and ticketing solution on Slack, with Zendesk and Jira integrations.
Read more: Why ConcludeWho are the people behind Conclude?Conclude is headquartered in Oslo, Norway, with a hub in Barcelona, Spain and an office in Palo Alto, USA.
CEO and co-founder Haavard Nord was the inventor of the industry standard framework Qt, used by more than a million developers to create apps for everything from home appliances to supercars.
Lars Knoll, who was instrumental in building Qt into a multi-billion euro company, joined in 2022 as CTO. Lars is also known as the creator of the open source code that became WebKit, the engine that powers most web browsers today, including Safari and Chrome.
Read more: The Stellar Engineers Building ConcludeHow much does it cost to use Conclude?Currently, Conclude provides three different service plans to our Customers: Conclude Starter, Conclude Pro, and Conclude Enterprise. In the future, we may offer a different selection of service plans.
We also have a Free Plan, which is limited to early-stage startups and non-commercial use by educational institutions.
Conclude Starter and Conclude Pro offer a free 14-day trial for evaluating Conclude. Conclude Enterprise provides a tailored package with exclusive features not found in other plans.
Please see our Pricing page for more details on what’s included or contact us if you would like an estimate.Where can I find more resources?For more resources:
- The Command Reference Guide and;
- The Developer’s Guide
From Slack, when using Conclude Apps, go to Conclude Home > Help or type the command
/c help
How can I contact support?Customer support:
- From Slack, use the /c support command to bring up a support form, or email us at support@conclude.io.
Our response time is typically one business day.
For any other inquiries:
- Use the contact form, or email us at sales@conclude.io or info@conclude.io
What does Conclude offer?
Conclude offers collaboration solutions that help companies to unify chat across Slack, Microsoft Teams, Zendesk and Jira, with no-code apps for better cross-team collaboration.
Conclude Connect: integrates Slack and Microsoft Teams. Connect channels to send files and relay messages with collaborators inside or outside your organization. ** ** With direct chat and bi-directional synchronization, teams can work from their preferred messaging platform.
Conclude Apps: for Slack and Microsoft Teams keeps conversations focused, with no-code apps for incidents, issues, bug tracking and more. See our scalable customer support and ticketing solution on Slack, with Zendesk and Jira integrations.
Read more: Why Conclude
Read more: Why Conclude
Who are the people behind Conclude?
Conclude is headquartered in Oslo, Norway, with a hub in Barcelona, Spain and an office in Palo Alto, USA.
CEO and co-founder Haavard Nord was the inventor of the industry standard framework Qt, used by more than a million developers to create apps for everything from home appliances to supercars.
Lars Knoll, who was instrumental in building Qt into a multi-billion euro company, joined in 2022 as CTO. Lars is also known as the creator of the open source code that became WebKit, the engine that powers most web browsers today, including Safari and Chrome.
Read more: The Stellar Engineers Building Conclude
How much does it cost to use Conclude?
Currently, Conclude provides three different service plans to our Customers: Conclude Starter, Conclude Pro, and Conclude Enterprise. In the future, we may offer a different selection of service plans.
We also have a Free Plan, which is limited to early-stage startups and non-commercial use by educational institutions.
Conclude Starter and Conclude Pro offer a free 14-day trial for evaluating Conclude. Conclude Enterprise provides a tailored package with exclusive features not found in other plans. Please see our Pricing page for more details on what’s included or contact us if you would like an estimate.
Conclude Starter and Conclude Pro offer a free 14-day trial for evaluating Conclude. Conclude Enterprise provides a tailored package with exclusive features not found in other plans. Please see our Pricing page for more details on what’s included or contact us if you would like an estimate.
Where can I find more resources?
For more resources:
- The Command Reference Guide and;
- The Developer’s Guide
From Slack, when using Conclude Apps, go to Conclude Home > Help or type the command
/c help
How can I contact support?
Customer support:
- From Slack, use the /c support command to bring up a support form, or email us at support@conclude.io. Our response time is typically one business day. For any other inquiries:
- Use the contact form, or email us at sales@conclude.io or info@conclude.io
Plans, Pricing & UsersHow does your pricing model work?Conclude pricing is based on the number of internal active users. External users (your customers or partners) are never counted.Who counts as an active user for Conclude Connect?An active user is someone from your company who actively participates in connected channels, sends messages or reactions, or joins direct chats between Slack and Teams. Users are counted only once, even if they are part of multiple connections. Learn more.What is an external user?An external user is someone outside your organization who has been invited to join an external connection. For example, a customer or partner participating via Slack or Microsoft Teams.Do external users count as active users in Conclude Connect?No. External users never count towards your billable active users. Learn more.How does Conclude display the number of active users?Conclude calculates and displays the number of active users in the Admin settings of the web dashboard.
Go to Admin console > Account overview to see the number of active and licensed users.
Go to Admin console > Users and check the “Show only active users” box to see a filtered list.Who counts as an active user in Conclude Apps (Thread mode)?Anyone who installs or modifies the app, is a member of the main channel where Conclude is installed, or participates in ticket threads by commenting or updating attributes. Learn more.Who counts as an active user in Conclude Apps (Channel mode)?Anyone who installs or modifies the app, is a member of a dedicated ticket channel, or engages with tickets by commenting or updating attributes. Members of the main app channel are not counted unless they interact with tickets.Who counts as an active user in Conclude Apps for Customer Support?Only your internal team members count. An active user is someone from your company who participates in external-facing channels, is assigned tickets, or collaborates to resolve them. Customers are never counted. Learn more.How many external channel connections are included in the Pro plan?The Pro plan includes 10 external channels. Additional channels can be added for $5/month each.What’s included in the Enterprise Plan?The Enterprise plan offers tailored pricing, with flexible limits and volume discounts for larger accounts.Are there any limitations during the free trial?No. The free trial includes full access to all solutions with no restrictions on users or features.Is it possible to get an extended trial?Our standard free trial is 14 days. It can be extended by agreement if further testing is required. Please contact us directly if you need an extension.
How does your pricing model work?
Conclude pricing is based on the number of internal active users. External users (your customers or partners) are never counted.
Who counts as an active user for Conclude Connect?
An active user is someone from your company who actively participates in connected channels, sends messages or reactions, or joins direct chats between Slack and Teams. Users are counted only once, even if they are part of multiple connections. Learn more.
What is an external user?
An external user is someone outside your organization who has been invited to join an external connection. For example, a customer or partner participating via Slack or Microsoft Teams.
Do external users count as active users in Conclude Connect?
No. External users never count towards your billable active users. Learn more.
How does Conclude display the number of active users?
Conclude calculates and displays the number of active users in the Admin settings of the web dashboard.
Go to Admin console > Account overview to see the number of active and licensed users.
Go to Admin console > Users and check the “Show only active users” box to see a filtered list.
Go to Admin console > Account overview to see the number of active and licensed users.
Go to Admin console > Users and check the “Show only active users” box to see a filtered list.
Who counts as an active user in Conclude Apps (Thread mode)?
Anyone who installs or modifies the app, is a member of the main channel where Conclude is installed, or participates in ticket threads by commenting or updating attributes. Learn more.
Who counts as an active user in Conclude Apps (Channel mode)?
Anyone who installs or modifies the app, is a member of a dedicated ticket channel, or engages with tickets by commenting or updating attributes. Members of the main app channel are not counted unless they interact with tickets.
Who counts as an active user in Conclude Apps for Customer Support?
Only your internal team members count. An active user is someone from your company who participates in external-facing channels, is assigned tickets, or collaborates to resolve them. Customers are never counted. Learn more.
How many external channel connections are included in the Pro plan?
The Pro plan includes 10 external channels. Additional channels can be added for $5/month each.
What’s included in the Enterprise Plan?
The Enterprise plan offers tailored pricing, with flexible limits and volume discounts for larger accounts.
Are there any limitations during the free trial?
No. The free trial includes full access to all solutions with no restrictions on users or features.
Is it possible to get an extended trial?
Our standard free trial is 14 days. It can be extended by agreement if further testing is required. Please contact us directly if you need an extension.
Security & Data ProtectionWhat data is collected and how long is it stored?We collect minimal and only the necessary data from Slack, Microsoft Teams, Jira, and Zendesk to operate effectively.
This includes:
* Workspace names, technical identifiers, contact information, channel data, logs of actions within Conclude, and usage statistics
* User info: name, avatar, and email (if accessible)
* Team and channel info: names, IDs, and member lists
* Message metadata: mapping of message IDs for syncing, edits, or deletes
* Message content (text, images, and attachments) is handled differently depending on the product:
* Conclude Connect does not store message content. It is only processed briefly to enable cross-platform synchronization between Slack and Microsoft Teams.
* Conclude Apps stores message content so it can be displayed in Conclude’s web UI (Dashboard) for ticketing or issue tracking. All stored content is encrypted and handled in accordance with our data protection and security standards.
All collected data is obtained with user consent and protected with strong security measures. Data is retained for the duration of the customer agreement and deleted upon request or within 30 days of termination, whichever comes first.Does Conclude Connect or Conclude Apps store user messages or files?Conclude Connect does not store user messages or files. It only retains message metadata for reconciliation across platforms. Actual messages and files are never permanently stored.
Conclude Apps does store message content so it can be displayed in the web UI (Conclude Dashboard) for support tickets or issue-tracking workflows.
See our Security page for more.Where is the data stored and processed?All data is hosted on Google Cloud infrastructure, located in Idaho, USA.Is Conclude secure?Yes. Data in transit is protected with TLS 1.2 or later. Sensitive payloads use AES-256 encryption; data at rest is encrypted (AES-256 standard or higher).
Conclude is SOC2 Type II certified and HIPAA compliant, with regular audits via Vanta Trust.
See our Security page for more.How does Conclude handle messaging access and data on Slack?Conclude can only view messages in channels or direct messages where the app is a member. If Conclude is not in the conversation, it cannot see the content. Conclude requires this access to sync messages to Microsoft Teams.How does Conclude handle messaging access and data on Microsoft Teams?Conclude only subscribes to the channels or chats that are required. If the Teams app is installed into a Team or Chat, Conclude will receive notifications about new messages in that Team or Chat. Any unrelated data is immediately discarded.How long is data stored?Data is stored for the duration of the service contract, or until Conclude is requested to delete it through a hard delete. Standard deletion occurs within 30 days of request or service termination.How does Conclude handle the deletion of data?Conclude is committed to ensuring that your data is handled securely and with respect to your privacy rights. When data is no longer needed for service provision or at the request of a user, it is promptly deleted from our systems.
Standard deletion time is within 30 days from the date of request or the end of the service period, whichever applies. This includes a thorough removal of any stored data, ensuring that no residual data remains. Our processes are designed to protect against unauthorized access or inadvertent data retention.How is data secured against potential breaches?Alongside encryption, we employ continuous monitoring and have implemented stringent access controls to safeguard data.What happens if there’s an interruption in service?Our architecture is designed for resilience, with automatic failovers and redundancy to handle potential outages seamlessly.How can I access security documentation?Security documentation is available to customers upon request. For a full list of Microsoft Teams RSC scopes requested by Conclude to connect platforms and Microsoft Teams delegated scopes requested by Conclude for User Sync, click here.
For the full list of Slack bot token scopes which govern what Conclude can access, and Slack user token scopes that can access user data on behalf of users that authorize them, click here.
What data is collected and how long is it stored?
We collect minimal and only the necessary data from Slack, Microsoft Teams, Jira, and Zendesk to operate effectively.
This includes:
* Workspace names, technical identifiers, contact information, channel data, logs of actions within Conclude, and usage statistics
* User info: name, avatar, and email (if accessible)
* Team and channel info: names, IDs, and member lists
* Message metadata: mapping of message IDs for syncing, edits, or deletes
* Message content (text, images, and attachments) is handled differently depending on the product:
* Conclude Connect does not store message content. It is only processed briefly to enable cross-platform synchronization between Slack and Microsoft Teams.
* Conclude Apps stores message content so it can be displayed in Conclude’s web UI (Dashboard) for ticketing or issue tracking. All stored content is encrypted and handled in accordance with our data protection and security standards.
All collected data is obtained with user consent and protected with strong security measures. Data is retained for the duration of the customer agreement and deleted upon request or within 30 days of termination, whichever comes first.
This includes:
* Workspace names, technical identifiers, contact information, channel data, logs of actions within Conclude, and usage statistics
* User info: name, avatar, and email (if accessible)
* Team and channel info: names, IDs, and member lists
* Message metadata: mapping of message IDs for syncing, edits, or deletes
* Message content (text, images, and attachments) is handled differently depending on the product:
* Conclude Connect does not store message content. It is only processed briefly to enable cross-platform synchronization between Slack and Microsoft Teams.
* Conclude Apps stores message content so it can be displayed in Conclude’s web UI (Dashboard) for ticketing or issue tracking. All stored content is encrypted and handled in accordance with our data protection and security standards.
All collected data is obtained with user consent and protected with strong security measures. Data is retained for the duration of the customer agreement and deleted upon request or within 30 days of termination, whichever comes first.
Does Conclude Connect or Conclude Apps store user messages or files?
Conclude Connect does not store user messages or files. It only retains message metadata for reconciliation across platforms. Actual messages and files are never permanently stored.
Conclude Apps does store message content so it can be displayed in the web UI (Conclude Dashboard) for support tickets or issue-tracking workflows.
See our Security page for more.
Conclude Apps does store message content so it can be displayed in the web UI (Conclude Dashboard) for support tickets or issue-tracking workflows.
See our Security page for more.
Where is the data stored and processed?
All data is hosted on Google Cloud infrastructure, located in Idaho, USA.
Is Conclude secure?
Yes. Data in transit is protected with TLS 1.2 or later. Sensitive payloads use AES-256 encryption; data at rest is encrypted (AES-256 standard or higher).
Conclude is SOC2 Type II certified and HIPAA compliant, with regular audits via Vanta Trust.
See our Security page for more.
Conclude is SOC2 Type II certified and HIPAA compliant, with regular audits via Vanta Trust.
See our Security page for more.
How does Conclude handle messaging access and data on Slack?
Conclude can only view messages in channels or direct messages where the app is a member. If Conclude is not in the conversation, it cannot see the content. Conclude requires this access to sync messages to Microsoft Teams.
How does Conclude handle messaging access and data on Microsoft Teams?
Conclude only subscribes to the channels or chats that are required. If the Teams app is installed into a Team or Chat, Conclude will receive notifications about new messages in that Team or Chat. Any unrelated data is immediately discarded.
How long is data stored?
Data is stored for the duration of the service contract, or until Conclude is requested to delete it through a hard delete. Standard deletion occurs within 30 days of request or service termination.
How does Conclude handle the deletion of data?
Conclude is committed to ensuring that your data is handled securely and with respect to your privacy rights. When data is no longer needed for service provision or at the request of a user, it is promptly deleted from our systems.
Standard deletion time is within 30 days from the date of request or the end of the service period, whichever applies. This includes a thorough removal of any stored data, ensuring that no residual data remains. Our processes are designed to protect against unauthorized access or inadvertent data retention.
Standard deletion time is within 30 days from the date of request or the end of the service period, whichever applies. This includes a thorough removal of any stored data, ensuring that no residual data remains. Our processes are designed to protect against unauthorized access or inadvertent data retention.
How is data secured against potential breaches?
Alongside encryption, we employ continuous monitoring and have implemented stringent access controls to safeguard data.
What happens if there’s an interruption in service?
Our architecture is designed for resilience, with automatic failovers and redundancy to handle potential outages seamlessly.
How can I access security documentation?
Security documentation is available to customers upon request. For a full list of Microsoft Teams RSC scopes requested by Conclude to connect platforms and Microsoft Teams delegated scopes requested by Conclude for User Sync, click here.
For the full list of Slack bot token scopes which govern what Conclude can access, and Slack user token scopes that can access user data on behalf of users that authorize them, click here.
For the full list of Slack bot token scopes which govern what Conclude can access, and Slack user token scopes that can access user data on behalf of users that authorize them, click here.
Conclude ConnectWhat is Conclude Connect?Conclude Connect is a Slack and Microsoft Teams integration that allows you to communicate with people inside and outside your organization. Connect channels and chats, share files, and send messages with updates that synchronize in real time.
Learn more about Conclude for internal connections and external connections.Can I connect with other companies on Slack and Teams?Yes. With Connect external, you can link your Slack or Teams workspace with another company that uses Slack or Teams for seamless cross-company collaboration. This is a popular solution for agencies, consultants, and service-based businesses.
See our Quickstart Guide with video tutorial to learn more.What are the main features of Conclude Connect for external connections?Key features:
• Send and receive messages
• Edit and delete messages
• Sync threaded messages
• Customizable file sharing
• Use @mentions for collaborators
• Synced reactions (when signed in)
• Connect channels and chats on Slack and Teams
• Create new Teams chats and connect existing ones with Slack
• Use emojis (inside messages)
• Rich text formattingI want to use Conclude Connect with an external client. What can I tell them?We recommend sharing the External Invitee Guide to help them get started. It provides step-by-step instructions for joining and using Conclude.
If they’re being invited to connect their channel to yours, there’s no cost to them as an external user.Is Conclude Connect a good solution for mergers and acquisitions?Yes. This solution is excellent for larger organizations with multiple teams or departments on Slack or Teams, or companies undergoing mergers.
Conclude Connect for internal connections allows companies to keep communication flowing without switching platforms by linking important channels and chats on Slack and Microsoft Teams. This reduces workplace silos and allows teams to work on their preferred platform without the need for licences on both.
See our Quickstart Guide with video tutorial to learn more.What are the main features of Conclude Connect for internal connections?Key features:
• Synced reactions
• Send and receive messages
• Edit and delete messages
• Sync threaded messages
• Use emojis (inside messages)
• Language translation (60 languages)
• Connect Teams Chats with Slack
• Sync channels on both platforms
• File and document sharing
• @mention your colleagues
• Rich text formatting
Watch: Connect Slack and Microsoft Teams Across Your Organization | Step-by-Step Guide with ConcludeAre there any limitations on which channels can be connected?- Slack: You can connect both public and private channels, as long as the user setting up the connection is a member of the channel.
* Microsoft Teams: All channel types are supported, including standard, private, and shared channels, as long as the user setting up the connection belongs to the tenant that owns the channel.
* **Guest users: Guest users can participate in synced channels and their messages will be included. However, guest users cannot set up or manage connections to channels that are not part of their own workspace or tenant. This is due to platform-level security and privacy restrictions.
If you’re unsure whether a channel can be connected, check that the user setting it up is part of the Slack workspace or Teams tenant where the channel is hosted. Read more: Connect Slack & Microsoft Teams: How to Create Channel Links
Can Conclude integrate across multiple Microsoft Teams domains?Yes. Conclude supports cross-tenant messaging for Teams-to-Teams or Slack-to-Slack, enabling collaboration with external organizations.What are the prerequisites for integration from Slack and Microsoft Teams?Admin rights are required to install Conclude on both platforms. We also have a granular permission model that allows customizable file and image sharing at a channel connection level.
See our document on file and image sharing for more.Conclude offers AI translations. Does this mean messages are sent to an external AI provider?Only if the translation feature is enabled during setup
• If translations are not enabled, messages are never sent to an external provider
• When enabled, translations are handled by Google Translate
The optional AI-powered translation feature supports up to 60 languages and allows teams to communicate in their preferred language across Slack and Microsoft Teams.
Read more: AI for Communication on Slack and Teams: Boost Productivity with ConcludeDo mentions work across Slack and Microsoft Teams?Yes, @mentions generally work across platforms. Internal connections work smoothly when users are signed in on both platforms. Learn more about channel mentions here. For external connections, mentions may sometimes fail if posted via the bot, but reliability improves when you set up an integration user account for Microsoft Teams.
Learn more about channel mentions here.What is an integration user, and do I need to set one up?An integration user account enables Conclude to post messages on Microsoft Teams when no user credentials are available.
This account serves as a fallback to post messages in channels and chats, ensuring consistent message synchronization and optimal functionality.
It is strongly advised that you set one up. Read more and watch the tutorial video: Integration User Account
Note: The integration user must have a Microsoft 365 (Office 365) license that includes Teams. It is not enough to have:
- Teams (free) – not compatible with enterprise apps
- Azure AD / Entra ID only – cannot use Teams
- Shared mailbox/service account without a full license – cannot post
What’s the quickest way to get started with Conclude Connect?The Quickstart Guides will walk you through how to get started:
• Connect Internal: https://conclude.io/quickstart/connect/
• Connect External: https://conclude.io/quickstart/connect-external/
Note: you must have Admin permissions to install Conclude in Microsoft Teams.
If you are not an Admin and would like more information, you can book a call.I can’t get my connection to work, or I can’t find any chats/channels. What should I do?Connection issues in Conclude Connect are usually caused by one of the following:
• Permissions not granted – check that the Conclude app has all required Slack and Microsoft Teams permissions and that a workspace admin has completed the authentication.
• Missing access to the channel/chat – you must be a member of the Slack channel or Teams channel/chat to see them.
• Channel visibility limits – private or restricted channels in Slack or Teams will not appear unless you’re a member.
• Sync delays – occasionally, platform-side delays from Slack or Microsoft Teams can take a few minutes to update.
• Guest users – these users cannot set up or manage connections outside their own workspace or tenant.
If you’ve checked the above and the connection still isn’t working, please contact support@conclude.io.
What is Conclude Connect?
Conclude Connect is a Slack and Microsoft Teams integration that allows you to communicate with people inside and outside your organization. Connect channels and chats, share files, and send messages with updates that synchronize in real time.
Learn more about Conclude for internal connections and external connections.
Learn more about Conclude for internal connections and external connections.
Can I connect with other companies on Slack and Teams?
Yes. With Connect external, you can link your Slack or Teams workspace with another company that uses Slack or Teams for seamless cross-company collaboration. This is a popular solution for agencies, consultants, and service-based businesses.
See our Quickstart Guide with video tutorial to learn more.
See our Quickstart Guide with video tutorial to learn more.
What are the main features of Conclude Connect for external connections?
Key features:
• Send and receive messages
• Edit and delete messages
• Sync threaded messages
• Customizable file sharing
• Use @mentions for collaborators
• Synced reactions (when signed in)
• Connect channels and chats on Slack and Teams
• Create new Teams chats and connect existing ones with Slack
• Use emojis (inside messages)
• Rich text formatting
• Send and receive messages
• Edit and delete messages
• Sync threaded messages
• Customizable file sharing
• Use @mentions for collaborators
• Synced reactions (when signed in)
• Connect channels and chats on Slack and Teams
• Create new Teams chats and connect existing ones with Slack
• Use emojis (inside messages)
• Rich text formatting
I want to use Conclude Connect with an external client. What can I tell them?
We recommend sharing the External Invitee Guide to help them get started. It provides step-by-step instructions for joining and using Conclude.
If they’re being invited to connect their channel to yours, there’s no cost to them as an external user.
If they’re being invited to connect their channel to yours, there’s no cost to them as an external user.
Is Conclude Connect a good solution for mergers and acquisitions?
Yes. This solution is excellent for larger organizations with multiple teams or departments on Slack or Teams, or companies undergoing mergers.
Conclude Connect for internal connections allows companies to keep communication flowing without switching platforms by linking important channels and chats on Slack and Microsoft Teams. This reduces workplace silos and allows teams to work on their preferred platform without the need for licences on both.
See our Quickstart Guide with video tutorial to learn more.
Conclude Connect for internal connections allows companies to keep communication flowing without switching platforms by linking important channels and chats on Slack and Microsoft Teams. This reduces workplace silos and allows teams to work on their preferred platform without the need for licences on both.
See our Quickstart Guide with video tutorial to learn more.
What are the main features of Conclude Connect for internal connections?
Key features:
• Synced reactions
• Send and receive messages
• Edit and delete messages
• Sync threaded messages
• Use emojis (inside messages)
• Language translation (60 languages)
• Connect Teams Chats with Slack
• Sync channels on both platforms
• File and document sharing
• @mention your colleagues
• Rich text formatting
Watch: Connect Slack and Microsoft Teams Across Your Organization | Step-by-Step Guide with Conclude
• Synced reactions
• Send and receive messages
• Edit and delete messages
• Sync threaded messages
• Use emojis (inside messages)
• Language translation (60 languages)
• Connect Teams Chats with Slack
• Sync channels on both platforms
• File and document sharing
• @mention your colleagues
• Rich text formatting
Watch: Connect Slack and Microsoft Teams Across Your Organization | Step-by-Step Guide with Conclude
Are there any limitations on which channels can be connected?
- Slack: You can connect both public and private channels, as long as the user setting up the connection is a member of the channel.
* Microsoft Teams: All channel types are supported, including standard, private, and shared channels, as long as the user setting up the connection belongs to the tenant that owns the channel.
* **Guest users: Guest users can participate in synced channels and their messages will be included. However, guest users cannot set up or manage connections to channels that are not part of their own workspace or tenant. This is due to platform-level security and privacy restrictions. If you’re unsure whether a channel can be connected, check that the user setting it up is part of the Slack workspace or Teams tenant where the channel is hosted. Read more: Connect Slack & Microsoft Teams: How to Create Channel Links
Can Conclude integrate across multiple Microsoft Teams domains?
Yes. Conclude supports cross-tenant messaging for Teams-to-Teams or Slack-to-Slack, enabling collaboration with external organizations.
What are the prerequisites for integration from Slack and Microsoft Teams?
Admin rights are required to install Conclude on both platforms. We also have a granular permission model that allows customizable file and image sharing at a channel connection level.
See our document on file and image sharing for more.
See our document on file and image sharing for more.
Conclude offers AI translations. Does this mean messages are sent to an external AI provider?
Only if the translation feature is enabled during setup
• If translations are not enabled, messages are never sent to an external provider
• When enabled, translations are handled by Google Translate
The optional AI-powered translation feature supports up to 60 languages and allows teams to communicate in their preferred language across Slack and Microsoft Teams.
Read more: AI for Communication on Slack and Teams: Boost Productivity with Conclude
• If translations are not enabled, messages are never sent to an external provider
• When enabled, translations are handled by Google Translate
The optional AI-powered translation feature supports up to 60 languages and allows teams to communicate in their preferred language across Slack and Microsoft Teams.
Read more: AI for Communication on Slack and Teams: Boost Productivity with Conclude
Do mentions work across Slack and Microsoft Teams?
Yes, @mentions generally work across platforms. Internal connections work smoothly when users are signed in on both platforms. Learn more about channel mentions here. For external connections, mentions may sometimes fail if posted via the bot, but reliability improves when you set up an integration user account for Microsoft Teams.
Learn more about channel mentions here.
Learn more about channel mentions here.
What is an integration user, and do I need to set one up?
An integration user account enables Conclude to post messages on Microsoft Teams when no user credentials are available.
This account serves as a fallback to post messages in channels and chats, ensuring consistent message synchronization and optimal functionality.
It is strongly advised that you set one up. Read more and watch the tutorial video: Integration User Account
Note: The integration user must have a Microsoft 365 (Office 365) license that includes Teams. It is not enough to have:
- Teams (free) – not compatible with enterprise apps
- Azure AD / Entra ID only – cannot use Teams
- Shared mailbox/service account without a full license – cannot post
What’s the quickest way to get started with Conclude Connect?
The Quickstart Guides will walk you through how to get started:
• Connect Internal: https://conclude.io/quickstart/connect/
• Connect External: https://conclude.io/quickstart/connect-external/
Note: you must have Admin permissions to install Conclude in Microsoft Teams.
If you are not an Admin and would like more information, you can book a call.
• Connect Internal: https://conclude.io/quickstart/connect/
• Connect External: https://conclude.io/quickstart/connect-external/
Note: you must have Admin permissions to install Conclude in Microsoft Teams.
If you are not an Admin and would like more information, you can book a call.
I can’t get my connection to work, or I can’t find any chats/channels. What should I do?
Connection issues in Conclude Connect are usually caused by one of the following:
• Permissions not granted – check that the Conclude app has all required Slack and Microsoft Teams permissions and that a workspace admin has completed the authentication.
• Missing access to the channel/chat – you must be a member of the Slack channel or Teams channel/chat to see them.
• Channel visibility limits – private or restricted channels in Slack or Teams will not appear unless you’re a member.
• Sync delays – occasionally, platform-side delays from Slack or Microsoft Teams can take a few minutes to update.
• Guest users – these users cannot set up or manage connections outside their own workspace or tenant.
If you’ve checked the above and the connection still isn’t working, please contact support@conclude.io.
• Permissions not granted – check that the Conclude app has all required Slack and Microsoft Teams permissions and that a workspace admin has completed the authentication.
• Missing access to the channel/chat – you must be a member of the Slack channel or Teams channel/chat to see them.
• Channel visibility limits – private or restricted channels in Slack or Teams will not appear unless you’re a member.
• Sync delays – occasionally, platform-side delays from Slack or Microsoft Teams can take a few minutes to update.
• Guest users – these users cannot set up or manage connections outside their own workspace or tenant.
If you’ve checked the above and the connection still isn’t working, please contact support@conclude.io.
Conclude AppsWhat are Conclude Apps?Conclude Apps are no code apps that allow you to manage support tickets, issues, and incidents directly from Slack and Microsoft Teams.
They are fully customizable, provide structure to conversations and allow teams to deploy in minutes. Conclude Apps for Slack also integrates with Jira Cloud for smoother issue management.
How can I get started with Conclude Apps?To get started with Conclude Apps, follow the Quickstart Guides. See our Dashboard Quickstart and the Slack Quickstart Guide for more.
You can download Conclude from the Slack Marketplace or our website by selecting Sign up in the navigation menu. After following the sign-up process, the app will be installed in your Slack Workspace.
Once signed in, from the Dashboard, you will be given a tour of Conclude Apps which includes how to install an app.
If your team is already using Conclude, you can also type /c from Slack to see a list of installed apps you can use.
This video shows you how to install Conclude in your Slack Workspace. Conclude Apps: How to Install Conclude in Your Slack Workspace
Who are Conclude Apps for?IT Help Desk and Support Teams most frequently use our Support and Incident Management templates. Our Bug Tracking and Jira Integration templates are also frequently used.
Conclude can be used by any team or department looking to bring structure to their conversations inside Slack. All workflow apps are fully customizable.
What integrations are available?Conclude Apps integrate with Jira Cloud and we have AI Integrations which allow teams to summarize emails and create tickets automatically inside Slack.
Additionally, you can automatically translate emails in up to 60 languages inside Slack.
This video explains more about our features for automatic translation AI Integrations: How to Automatically Translate and Respond to Emails in Slack
What is the Conclude Dashboard?The Dashboard is our web-based UI. It’s accessible to all Conclude Apps users and can be accessed from Slack by typing /c dashboard or from our website when logged in. Here you can install or edit apps and also get Insights about important MTTx metrics.
This video provides an overview Conclude Apps: A Quick Overview of the Conclude Dashboard
Can anyone on my team use Conclude Apps?All Slack team members can use the /c app command to create a ticket and participate in channel discussions; they are not required to sign in to use Conclude.\n\nTo create apps or access the <a target="_blank\ rel="noopener" href="https://conclude.io/app/dashboard">Conclude Dashboard, users must sign in. If there are no apps installed, the command_ /c app install allows users to install a workflow app from Slack. Apps can also be installed from the Dashboard.\n\nRestricted accounts: Multi-channel or external guests can create tickets to report issues or incidents etc, but they are not permitted to access Conclude Home (from Slack) or the Conclude Dashboard.Can I send emails from Slack using Conclude?Yes. From the Dashboard, click on the Settings wheel in the top right corner, then navigate to Email settings for the app you want to adjust.
To approve email sending, select the box Allow access. Here, users can also enable email summarization and translation.
How do I create my own no-code apps?Conclude is a no-code development tool for everyone and lets people who work in non-technical fields create useful apps quickly.
You can use interactive tools to create apps, or use an editor to manually edit app files. Conclude apps are expressed in a high-level language (YAML) and are very compact.
The templates for our apps are open source: github.com/conclude-app/apps
What are Conclude Apps?
Conclude Apps are no code apps that allow you to manage support tickets, issues, and incidents directly from Slack and Microsoft Teams.
They are fully customizable, provide structure to conversations and allow teams to deploy in minutes. Conclude Apps for Slack also integrates with Jira Cloud for smoother issue management.
How can I get started with Conclude Apps?
To get started with Conclude Apps, follow the Quickstart Guides. See our Dashboard Quickstart and the Slack Quickstart Guide for more.
You can download Conclude from the Slack Marketplace or our website by selecting Sign up in the navigation menu. After following the sign-up process, the app will be installed in your Slack Workspace.
Once signed in, from the Dashboard, you will be given a tour of Conclude Apps which includes how to install an app.
If your team is already using Conclude, you can also type /c from Slack to see a list of installed apps you can use.
This video shows you how to install Conclude in your Slack Workspace. Conclude Apps: How to Install Conclude in Your Slack Workspace
Who are Conclude Apps for?
IT Help Desk and Support Teams most frequently use our Support and Incident Management templates. Our Bug Tracking and Jira Integration templates are also frequently used.
Conclude can be used by any team or department looking to bring structure to their conversations inside Slack. All workflow apps are fully customizable.
What integrations are available?
Conclude Apps integrate with Jira Cloud and we have AI Integrations which allow teams to summarize emails and create tickets automatically inside Slack.
Additionally, you can automatically translate emails in up to 60 languages inside Slack.
This video explains more about our features for automatic translation AI Integrations: How to Automatically Translate and Respond to Emails in Slack
What is the Conclude Dashboard?
The Dashboard is our web-based UI. It’s accessible to all Conclude Apps users and can be accessed from Slack by typing /c dashboard or from our website when logged in. Here you can install or edit apps and also get Insights about important MTTx metrics.
This video provides an overview Conclude Apps: A Quick Overview of the Conclude Dashboard
Can anyone on my team use Conclude Apps?
All Slack team members can use the /c app command to create a ticket and participate in channel discussions; they are not required to sign in to use Conclude.\n\nTo create apps or access the <a target="_blank\ rel="noopener" href="https://conclude.io/app/dashboard">Conclude Dashboard, users must sign in. If there are no apps installed, the command_ /c app install allows users to install a workflow app from Slack. Apps can also be installed from the Dashboard.\n\nRestricted accounts: Multi-channel or external guests can create tickets to report issues or incidents etc, but they are not permitted to access Conclude Home (from Slack) or the Conclude Dashboard.
Can I send emails from Slack using Conclude?
Yes. From the Dashboard, click on the Settings wheel in the top right corner, then navigate to Email settings for the app you want to adjust.
To approve email sending, select the box Allow access. Here, users can also enable email summarization and translation.
How do I create my own no-code apps?
Conclude is a no-code development tool for everyone and lets people who work in non-technical fields create useful apps quickly.
You can use interactive tools to create apps, or use an editor to manually edit app files. Conclude apps are expressed in a high-level language (YAML) and are very compact.
The templates for our apps are open source: github.com/conclude-app/apps
Conclude Apps (Technical FAQ)What is a ticket channel?A ticket channel is a temporary channel created by a Conclude app where the team can work on a single task.
Ticket channels typically start with an underscore and end with a sequential number to give them a unique name, for example, #_incident-1, #_incident-2 etc.
Conclude automatically archives a ticket channel when the ticket is concluded and closed.
You can still see closed tickets in Conclude Home (from Slack) and the Conclude Dashboard.
Can I change a ticket channel’s name?Conclude automatically generates ticket channel names based on the channel where the app is installed.
For example, if you install an app in #devops, ticket channels will be named #_devops-1, #_devops-2 etc.
You can manually rename the ticket channel by typing /c rename and then typing a new name.
Can I create private ticket channels?Yes. If you install an app in a private Slack channel, all ticket channels will be private by default.Can I use Conclude Apps in any Slack channel?Yes, you can install apps in any public or private Slack channel.
You cannot create new ticket channels from direct message (DM) conversations or from inside existing ticket channels.
Can I remove someone from a ticket channel?Yes. The procedure is the same as when removing someone from a channel in Slack, by using the Slack channel settings menu or the built-in /remove command.Can I remove myself from a ticket channel?Yes. You use the same procedure as in Slack, either through Slack’s channel settings menu or by using the built-in /leave command.What happens when I conclude a ticket?To conclude a ticket, type /c conclude.
The ticket channel is archived and disappears from Slack, but remains visible and searchable from the Conclude Dashboard.
Can I reopen a ticket that has been concluded?You can reopen tickets from the Conclude Dashboard. Just click Reopen in the Settings menu.How can I share feedback with the Conclude team?We love to receive feedback. Typing /c feedback from Slack opens a form where you can send us your comments and help us to improve Conclude.
What is a ticket channel?
A ticket channel is a temporary channel created by a Conclude app where the team can work on a single task.
Ticket channels typically start with an underscore and end with a sequential number to give them a unique name, for example, #_incident-1, #_incident-2 etc.
Conclude automatically archives a ticket channel when the ticket is concluded and closed.
You can still see closed tickets in Conclude Home (from Slack) and the Conclude Dashboard.
Can I change a ticket channel’s name?
Conclude automatically generates ticket channel names based on the channel where the app is installed.
For example, if you install an app in #devops, ticket channels will be named #_devops-1, #_devops-2 etc.
You can manually rename the ticket channel by typing /c rename and then typing a new name.
Can I create private ticket channels?
Yes. If you install an app in a private Slack channel, all ticket channels will be private by default.
Can I use Conclude Apps in any Slack channel?
Yes, you can install apps in any public or private Slack channel.
You cannot create new ticket channels from direct message (DM) conversations or from inside existing ticket channels.
Can I remove someone from a ticket channel?
Yes. The procedure is the same as when removing someone from a channel in Slack, by using the Slack channel settings menu or the built-in /remove command.
Can I remove myself from a ticket channel?
Yes. You use the same procedure as in Slack, either through Slack’s channel settings menu or by using the built-in
/leave command.What happens when I conclude a ticket?
To conclude a ticket, type /c conclude.
The ticket channel is archived and disappears from Slack, but remains visible and searchable from the Conclude Dashboard.
Can I reopen a ticket that has been concluded?
You can reopen tickets from the Conclude Dashboard. Just click Reopen in the Settings menu.
How can I share feedback with the Conclude team?
We love to receive feedback. Typing /c feedback from Slack opens a form where you can send us your comments and help us to improve Conclude.