# Roles and permissions (Connect)

> Manage roles and permissions for Conclude Connect. Define which users can create channel connections, start cross-platform chats, and set up external connections

Canonical HTML page: https://conclude.io/doc/developer/roles-permissions-connect/
Last updated: 2026-03-25

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This page explains how roles and permissions work for Conclude Connect. Permissions are managed in **Admin console → Roles & permissions**, under the **Connect** section. To see how roles and permissions work for Conclude Apps, [visit this page](https://conclude.io/doc/developer/roles-permissions-apps/).

Connect permissions determine which users in your workspace can **create internal channel connections**, **start cross-platform chats**, and **set up external connections** with other organizations.

## Access levels by plan

There are three access levels for Connect permissions. The access levels you can use depend on your plan.

<table><tbody><tr><td><p><strong>Access level</strong></p></td><td><p><strong>What it means</strong></p></td><td><p><strong>Available on</strong></p></td></tr><tr><td><p><strong>Admins only</strong></p></td><td><p>Only account administrators can create connections.</p></td><td><p><strong>Starter, Pro, Enterprise</strong></p></td></tr><tr><td><p><strong>Everyone</strong></p></td><td><p>All active users in the workspace can create connections.</p></td><td><p><strong>Pro, Enterprise</strong></p></td></tr><tr><td><p><strong>Admins + specific users</strong></p></td><td><p>Admins and individually selected users can create connections.</p></td><td><p><strong>Enterprise only</strong></p></td></tr></tbody></table>

ℹ️ **Restricted options:** some access level options in the **Roles & permissions** tab may appear grayed out. This means your plan does not include access. Hover over an option to see a tooltip showing which plan is required.

### Starter plan

On **Starter**, the only available access level is **Admins only**. This means only the account owner and account admins can create connections. The Everyone and Admins + specific users options are not available.

### Pro plan

On Pro, you can choose between **Admins only** and **Everyone**. This lets you either keep connection management with admins or open it up to all active users in the workspace. Admins + specific users is not available on Pro.

### Enterprise plan

Enterprise includes all three access levels. In addition to Admins only and Everyone, you can use **Admins + specific users** to delegate connection management to specific individuals without granting them full admin rights.

See our [Pricing](https://conclude.io/pricing/) page for information about plans, and the **Billing** section (located in the Admin console) for more information about your plan.

## Connect permissions

<table><tbody><tr><td><p><strong>Permission</strong></p></td><td><p><strong>What it allows</strong></p></td></tr><tr><td><p><strong>Connect channels</strong></p></td><td><p>Connect channels between your own workspaces (internal connections between Slack and Teams)</p></td></tr><tr><td><p><strong>Create chats</strong></p></td><td><p>Create direct chats between users across your connected workspaces</p></td></tr><tr><td><p><strong>Connect external channels</strong></p></td><td><p>Connect channels with users from other organizations (cross-company, external connections)</p></td></tr></tbody></table>

## Access levels

Each permission can be set to one of three access levels:

<table><tbody><tr><td><p><strong>Access level</strong></p></td><td><p><strong>Who gets access</strong></p></td><td><p><strong>Use when</strong></p></td></tr><tr><td><p><strong>Admins</strong></p></td><td><p>Account administrators only</p></td><td><p>You want full control over who creates connections – suggested for larger or more security-conscious teams</p></td></tr><tr><td><p><strong>Admins + specific users</strong></p></td><td><p>Admins and individually chosen users</p></td><td><p>You want to delegate connection management to specific people without granting them full admin rights</p></td></tr><tr><td><p><strong>Everyone</strong></p></td><td><p>All active users in the workspace</p></td><td><p>Anyone in your workspace can create connections</p></td></tr></tbody></table>

## How to change a permission

1. Go to **Admin console → Roles & permissions**
2. Under **Connect**, click **Manage** next to the permission you want to update
3. Select the desired access level: **Admins**, **Admins + specific users**, or **Everyone**
4. If using **Admins + specific users**, search for and add the individual users
5. Click **Save changes**

ℹ️ **Note on Connect for external channels:** the Connect for external channels permission controls who can initiate connections with other organizations. Even if set to **Everyone**, the external organization must still accept the invite to connect with your organization before it becomes active.