# Roles and permissions (Apps)

> Manage roles and permissions from the Admin console to control who can install, uninstall, and configure apps and integrations in your workspace.

Canonical HTML page: https://conclude.io/doc/developer/roles-permissions-apps/
Last updated: 2026-03-25

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This page explains how roles and permissions work for Conclude Apps. This setting is managed in **Admin console → Roles & permissions**, under the **Apps** section. To see how roles and permissions work for Conclude Connect, [visit this page](https://conclude.io/doc/developer/roles-permissions-connect/).

The Apps section of Roles & permissions has a single permission, **Manage apps,** which controls who can install, uninstall, and configure apps and integrations in your Conclude workspace.

## Access levels by plan

There are three access levels for Manage apps. The access levels you can use depend on your plan.

<table><tbody><tr><td><p><strong>Access level</strong></p></td><td><p><strong>What it means</strong></p></td><td><p><strong>Available on</strong></p></td></tr><tr><td><p><strong>Admins only</strong></p></td><td><p>Only account administrators can manage apps.</p></td><td><p><strong>Starter, Pro, Enterprise</strong></p></td></tr><tr><td><p><strong>Everyone</strong></p></td><td><p>All active users in the workspace can install and configure apps.</p></td><td><p><strong>Pro, Enterprise</strong></p></td></tr><tr><td><p><strong>Admins + specific users</strong></p></td><td><p>Admins and individually selected users can manage apps.</p></td><td><p><strong>Enterprise only</strong></p></td></tr></tbody></table>

ℹ️ Restricted options: some access level options in the **Roles & permissions** tab may appear grayed out. This means your plan does not include access. Hover over an option to see a tooltip showing which plan is required.

### Starter plan

On Starter, the only available access level is **Admins only**. App management is restricted to account admins. The Everyone and Admins + specific users options are not available.

### Pro plan

On Pro, you can choose between **Admins only** and **Everyone**. This lets you either restrict app management to admins or allow all active users to install and configure apps. Admins + specific users is not available on Pro.

### Enterprise plan

Enterprise includes all three access levels. In addition to Admins only and Everyone, you can use **Admins + specific users** to delegate app management to specific individuals without granting them full admin rights.

## Manage apps permission

The **Manage apps** permission covers the following actions:

* Installing new apps and integrations from Conclude’s existing templates
* Uninstalling existing apps
* Configuring app settings and permissions

### What counts as an app?

Conclude includes built-in app templates such as help desk, support workflows, and incident management, plus third-party integrations, e.g., Jira and Zendesk. Who can manage these is controlled by this single permission.

## Access levels

The **Manage apps** permission can be set to one of three access levels:

<table><tbody><tr><td><p><strong>Access level</strong></p></td><td><p><strong>Who gets access</strong></p></td><td><p><strong>Use when…</strong></p></td></tr><tr><td><p><strong>Admins</strong></p></td><td><p>Account administrators only</p></td><td><p>You want only trusted admins installing or changing apps. This is recommended for regulated or enterprise environments</p></td></tr><tr><td><p><strong>Admins + specific users</strong></p></td><td><p>Admins and individually chosen users</p></td><td><p>You want to delegate app management to specific team members, such as a product owner or IT lead, without making them full admins</p></td></tr><tr><td><p><strong>Everyone</strong></p></td><td><p>All active users in the workspace</p></td><td><p>Any user in your workspace can install and configure apps</p></td></tr></tbody></table>

## How to change the permission

1. Go to **Admin console → Roles & permissions**
2. Under **Apps**, click **Manage** next to Manage apps
3. Select the desired access level: **Admins**, **Admins + specific users**, or **Everyone**
4. If using **Admins + specific users**, search for and add the individual users
5. Click **Save changes**

💡 **Recommended for external setups:** if your workspace has external connections with other organizations, consider restricting app management to **Admins** or **Admins + specific users** to avoid unintended changes to apps that affect shared channels.