Roles and permissions (Apps)
This page explains how roles and permissions work for Conclude Apps. This setting is managed in Admin console → Roles & permissions, under the Apps section. To see how roles and permissions work for Conclude Connect, visit this page.
The Apps section of Roles & permissions has a single permission, Manage apps, which controls who can install, uninstall, and configure apps and integrations in your Conclude workspace.
Access levels by plan
There are three access levels for Manage apps. The access levels you can use depend on your plan.
Access level | What it means | Available on |
Admins only | Only account administrators can manage apps. | Starter, Pro, Enterprise |
Everyone | All active users in the workspace can install and configure apps. | Pro, Enterprise |
Admins + specific users | Admins and individually selected users can manage apps. | Enterprise only |
ℹ️ Restricted options: some access level options in the Roles & permissions tab may appear grayed out. This means your plan does not include access. Hover over an option to see a tooltip showing which plan is required.
Starter plan
On Starter, the only available access level is Admins only. App management is restricted to account admins. The Everyone and Admins + specific users options are not available.
Pro plan
On Pro, you can choose between Admins only and Everyone. This lets you either restrict app management to admins or allow all active users to install and configure apps. Admins + specific users is not available on Pro.
Enterprise plan
Enterprise includes all three access levels. In addition to Admins only and Everyone, you can use Admins + specific users to delegate app management to specific individuals without granting them full admin rights.
Manage apps permission
The Manage apps permission covers the following actions:
- Installing new apps and integrations from Conclude’s existing templates
- Uninstalling existing apps
- Configuring app settings and permissions
What counts as an app?
Conclude includes built-in app templates such as help desk, support workflows, and incident management, plus third-party integrations, e.g., Jira and Zendesk. Who can manage these is controlled by this single permission.
Access levels
The Manage apps permission can be set to one of three access levels:
Access level | Who gets access | Use when… |
Admins | Account administrators only | You want only trusted admins installing or changing apps. This is recommended for regulated or enterprise environments |
Admins + specific users | Admins and individually chosen users | You want to delegate app management to specific team members, such as a product owner or IT lead, without making them full admins |
Everyone | All active users in the workspace | Any user in your workspace can install and configure apps |
How to change the permission
- Go to Admin console → Roles & permissions
- Under Apps, click Manage next to Manage apps
- Select the desired access level: Admins, Admins + specific users, or Everyone
- If using Admins + specific users, search for and add the individual users
- Click Save changes
💡 Recommended for external setups: if your workspace has external connections with other organizations, consider restricting app management to Admins or Admins + specific users to avoid unintended changes to apps that affect shared channels.