Jira integration account

Setting up a Jira integration account is strongly recommended. It acts as a fallback, allowing Conclude to post messages in Jira when no individual user account is available. We recommend choosing a user or name that isn’t associated with a person. e.g., “Team user”.

Having an integration user account ensures consistent message synchronization across Jira and Slack or Jira and Microsoft Teams (Teams is currently in beta). You will need to create this user from Atlassian and add the email address associated with the user to the Conclude Dashboard.

Adding your integration user

If you haven’t, you will need to activate Integrations – Jira and Zendesk from the Solutions page of the Admin console. See our Jira Quickstart Guide for more details.

Once you have activated the integration and installed a Conclude app, you can configure your Jira projects from the Integrations tab of the Dashboard.

  • Go to the Apps section of the Dashboard and select the app you want to edit
  • Click the edit (pencil) icon and navigate to the Integration tab; select the Jira tab
  • After selecting your Jira project, you will be asked to provide an email address for the Jira integration account
  • Add the email address and save your changes

Authorization

Conclude will need permission to act on behalf of this account. If the account isn’t already logged in to Jira, you’ll see a prompt to send an authorization link by email. Follow that link to complete the setup.

 

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