# Hide user accounts

> This page explains how admins can hide user accounts in Conclude. Hiding an account is useful when a duplicate, guest, legacy, or other account should not be shown.

Canonical HTML page: https://conclude.io/doc/developer/hide-user-accounts/
Last updated: 2026-08-10

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This page explains how account administrators can hide user accounts in Conclude. Hiding an account is useful when a duplicate, guest, legacy, or resource account should not be available when users are selected for chats, channel connections, or other activities in Conclude.

**Note:** A hidden account is removed from the Conclude user directory, search results, and Conclude-managed user pickers until an administrator unhides it. Hiding an account does not delete or disable it in Microsoft Teams, Slack, or your identity provider.

## When to hide an account

* A person has a duplicate or outdated account
* A Teams-only or Slack-only account should not be selected for cross-platform chats
* A guest account should not be used in Conclude
* The account belongs to a meeting room, desk, service, or another non-user resource
* The account has a valid purpose in Microsoft Teams or Slack but should not be available in Conclude

<table><tbody><tr><td><p><strong>Important: </strong>Hiding applies to a specific account, not necessarily the person. A user may have several accounts with different email addresses or platform access. Check the email address and sign-in status before hiding an account.</p></td></tr></tbody></table>

## How to hide an account

1. Go to **Admin console → Users**
2. Search for the relevant person by name or email address
3. Review the available accounts and select the specific account you want to hide
4. Click Hide user at the bottom of the page
5. Review the confirmation message and click OK

You can also click a user row to open the account details and hide the account from that view.

If the selected account is active or signed in, Conclude displays an additional warning before the account is hidden.

## Hide multiple accounts

1. Go to **Admin console → Users**
2. Use the search field and account filters to narrow down the list
3. Select the relevant accounts, or use the Users checkbox in the table header to select all visible results
4. Click Hide users and confirm the action

For example, you can search for an email domain, filter the list to External & guests, select the relevant results, and hide them together.

## View hidden accounts

1. Go to **Admin console → Users**
2. Open the filter currently showing User accounts
3. Select Hidden accounts

You can search and filter hidden accounts in the same way as other user accounts.

## Unhide an account

1. Open **Admin console → Users**
2. Change the account filter to Hidden accounts
3. Select the account you want to restore
4. Click Unhide user and confirm the action

The account will appear again in the Conclude user directory, search results, and Conclude-managed user pickers.

## Resource account classification

Microsoft tenants may contain accounts representing meeting rooms, conference rooms, desks, equipment, or other resources rather than real users.

Conclude can classify these accounts as resources and hide them automatically. Administrators can review classified accounts under Hidden accounts and manually unhide an account if it was classified incorrectly.

## Hiding and merging accounts

Hiding and merging accounts solve different problems. Read more about [merging accounts here.](https://conclude.io/doc/developer/merge-user-accounts/)

| **Action** | **Use it when** |
| --- | --- |
| **Hide an account** | The account should remain available in Microsoft Teams or Slack but should not be shown or selected in Conclude. |
| **Merge users** | The same person has separate Slack and Microsoft Teams accounts with different email addresses, and Conclude should treat them as one user. |

<table><tbody><tr><td><p><strong>Important: </strong>Do not merge accounts that overlap on the same platform. Hide the unwanted duplicate instead.</p></td></tr></tbody></table>