Active users (Connect)

Active user definition

For Conclude Connect, the definition of an active user depends on the use case:

Internal connections (users)

An active user is someone who creates or modifies links between tools, actively engages in connected channels, participates in conversations within those channels, or takes part in direct chats between internal Slack and Microsoft Teams environments (beyond just reading). Users are counted only once, even if they participate in multiple connections.

External connections (users)

The definition of an active user is the same as for internal connections.

External user definition

An external user is an individual outside your company who has been invited to participate in an external connection. External users are not counted as active users.

Active user count

• Conclude calculates and displays the number of active users in the Admin settings of the web dashboard
• Go to Admin console > Account overview to see the number of active and licensed users
• Go to Admin Console > Users and check the “Show only active users” box to see a filtered list