All Commands (Microsoft Teams)

Conclude works through commands. In Microsoft Teams, you can run them in two ways. You can use the Teams slash menu (/conclude …), or you can mention the bot (@Conclude …). Both do the same things, but they behave differently. This page explains the difference and shows how to run a slash command. It also describes two commands you’ll use often, /conclude chat and /conclude connect.

In Slack, the equivalent slash command is /c, for example /c chat.

Before you start

Commands need the Conclude app in Microsoft Teams. To install it, follow Step 3 of the Microsoft Teams quickstart.

If you installed the app before Conclude added commands to Teams, sign in to Conclude again. This turns the commands on. You only do it once, and you don’t have to reinstall the app.

Two ways to run a command

Slash commands – /conclude

Slash commands are Microsoft Teams’ own “/” menu. When you press / in the message box, Teams lists the commands available there, including /conclude. Teams adds the / itself.

Teams registers a single /conclude command. You type the action after it, as in /conclude chat, /conclude connect or /conclude status.

Slash commands are ephemeral. The command you send and Conclude’s reply are visible only to you (“Only you can see this message”). Nothing is posted to the channel until you choose an action that creates something, such as connecting a channel.

They appear only where Conclude is installed in that team or chat. Use the normal Type a message box. Don’t use the top search bar or the expanded New post box with a subject line.

Bot mention – @Conclude

Bot commands are plain words, such as new, connect and status. There is no /. In a channel or group chat, mention @Conclude before the command, for example @Conclude connect.

The message you post is visible to everyone in the channel, and Conclude replies in the thread. Use this when you want the request itself on the record in the thread.

When to use which:

• Use /conclude … for quick, private setup without cluttering the channel. For example, connect a channel, start a chat, check status or get help
• Use @Conclude … when you want the request visible to the channel

How to run a slash command

1. Click in the Type a message box in a channel or chat where Conclude is installed.
2. Type /. Teams shows its command menu. Start typing co and pick /conclude (“Chat with the bot or agent directly”).
3. Add the action after it, for example chat, connect or help. Then press Enter.
4. Conclude replies with a message only you can see. Follow the buttons or form in that reply.

Not sure what’s available? Run /conclude help to list every command for the current channel.

Command reference

Every command below runs as /conclude <command> (slash, private) or @Conclude <command> (mention, visible in the channel).

General commands

Commands in a channel with a Conclude app

Ticket commands inside a ticket thread

Where commands work

• Channels with Conclude: all general commands. Ticket and app commands also work when a Conclude app is installed
• Group chats and 1:1 chats: a smaller set, such as status, chat, connect and help. Ticket and app commands don’t work in chats, because Conclude apps and their tickets live in Teams channels

If you run a ticket or app command (such as new) in a chat, Conclude replies that those commands only work in a channel with a Conclude app.

/conclude chat – start a cross-platform chat

/conclude chat starts a direct or group chat between a Teams chat and a Slack channel. You can then message and share files with people on the other platform without leaving Teams.

1. Run /conclude chat. Conclude shows a private card with quick options. These are New chat, and New chat with [partner] if you have a Bridge (for example, New chat with Syntrix).
2. Choose New chat to open the form. Pick one or more people and write a first message. You can also set a Topic and a Channel name. Leave the channel name blank to generate one.
3. Click Send. Conclude creates a private Slack channel and a Teams group chat for those members. Messages and files sync both ways.

See Cross-platform chats.

/conclude connect – connect two channels

/conclude connect links a Teams channel with a channel in Slack or in another Teams tenant. The two channels then share messages both ways.

1. Run /conclude connect from the channel you want to connect. Conclude shows a private Connect channels card with that channel filled in.
2. Under Connect with, choose the channel to link it to. Then click Connect.
3. Messages are shared both ways. You can change sync settings at any time in the Conclude Dashboard.

Each channel can be connected only once. If a channel is already connected, pick a different one.

Use connect to link channels inside your company. A connection with another company (External) starts from an email invitation instead. See External connections.

Troubleshooting

• /conclude isn’t in the “/” menu. Conclude isn’t added to that team or chat yet. The slash menu only lists Conclude where it’s installed. Add Conclude, then try again
• Nothing happens when you type the command. Use the normal Type a message box. The top search bar and the expanded New post box (the one with a subject line) don’t run channel slash commands
• Commands don’t work, although the Conclude app is installed. You may have installed the app before Conclude added commands to Teams. Sign in to Conclude again. See Before you start