# All Commands (Microsoft Teams)

> Use commands in Microsoft Teams to create channel links and chats, plus understand status updates and work on tickets

Canonical HTML page: https://conclude.io/doc/commands/general/teams/
Last updated: 2026-10-08

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Conclude works through commands. In Microsoft Teams, you can run them in two ways: Teams' slash menu (`/conclude …`) or by mentioning the bot (`@Conclude …`). They do the same things but behave differently. This page explains the difference, shows how to run a slash command, and highlights two you'll use often – /conclude chat and /conclude connect.

In Slack, the equivalent slash command is `/c` (for example, `/c chat create`)

## Two ways to run a command

|   | **Slash commands** | **Bot mention** |
| --- | --- | --- |
| **How you type it** | `/conclude chat` | `@Conclude chat` |
| **Who sees it** | Only you (ephemeral) | Everyone in the channel |
| **Where it works** | Wherever Conclude is installed | Wherever Conclude is installed |

#### Slash commands – /conclude

Slash commands are Microsoft Teams' own "/" menu. When you press / in the message box, Teams lists the commands available there, including **`/conclude`**. Teams adds the / itself.

Teams registers a single /conclude command, and you type the action after it: `/conclude chat,` `/conclude connect`, `/conclude status`.

Slash commands are **ephemeral** — the command you send and Conclude's reply **are visible only to you** ("Only you can see this message"). Nothing is posted to the channel until you choose an action that creates something, such as connecting a channel.

They appear only where Conclude is installed in that team or chat. Use the normal **Type a message** box, not the top search bar, and not the expanded **New post** box with a subject line.

#### Bot mention – @Conclude

Bot commands are plain words — new, connect, status. There is no /. In a channel or group chat, mention **`@Conclude`** before the command (for example `@Conclude connect`).

The message you post is **visible to everyone in the channel**, and Conclude replies in the thread. Use this when you want the request itself on the record in the thread.

**When to use which:**

* Use `/conclude` … for quick, private setup e.g, to connect a channel, start a chat, check status, get help, without cluttering the channel
* Use `@Conclude …` when you want the request visible to the channel

### How to run a slash command

1. Click in the **Type a message** box in a channel or chat where Conclude is installed
2. Type `/`. Teams shows its command menu — start typing co and pick **`/conclude`** ("Chat with the bot or agent directly")
3. Add the action after it, for example chat, connect, or help, then press **Enter**
4. Conclude replies with a message only you can see. Follow the buttons or form in that reply

Not sure what's available? Run `/conclude help` to list every command for the current channel, or `/conclude info` for a summary of what Conclude can do for your team.

### Command reference for Teams

Every command below runs as `/conclude <command>` (slash, private) or `@Conclude <command>` (mention, visible in the channel).

#### General commands

| Command | What it does |
| --- | --- |
| `chat` | Start a cross-platform chat (Teams ↔ Slack); chat create opens the full form |
| `status` | Show what Conclude knows about this channel or chat |
| `connect` | Connect two channels so they share messages |
| `info` | Show what Conclude can do for your team |
| `help` | List the commands available here |
| `support` | Send a support request |
| `feedback` | Send feedback to the Conclude team |

#### Create a ticket — in a channel with a Conclude app

| **Command** | **What it does** |
| --- | --- |
| `new` | Create a ticket under that app; opens a new thread for the ticket |

#### Ticket commands — inside a ticket thread

| **Command** | **What it does** |
| --- | --- |
| `conclude` | Close and archive the ticket |
| `edit` | Change the ticket's settings |
| `severity` | View or set a severity level |
| `timer` | Set an inactivity timer |
| `deadline` | View or set a due date |
| `share` | Get a shareable connection link |

### Where commands work

* **Channels (with Conclude):** all general commands, plus ticket and app commands when a Conclude app is installed.
* **Group chats and 1:1 chats:** a smaller set e.g. `status`, `chat`, `connect`, `info`, `support`, `feedback`. Ticket and app commands don't work in chats, because Conclude apps and the tickets they track live in Teams channels.

If you run a ticket or app command (such as `new`) in a chat, Conclude replies that those commands only work in a channel with a Conclude app.

### /conclude chat — start a cross-platform chat

/conclude chat starts a direct or group chat that spans a Teams chat and a Slack channel, so you can message and share files with people on the other platform without leaving Teams.

1. Run `/conclude chat`. Conclude shows a private card with quick options — **New chat**, and **New chat with \[partner\]** if you have a Bridge (for example, *New chat with Syntrix*)
2. Choose **New chat** to open the form. Pick one or more people, write a first message, and optionally set a **Topic** and **Channel name**. Leave the channel name blank to auto-generate it
3. Click **Send**. Conclude creates a private Slack channel and a Teams group chat for those members, linked so messages and files sync both ways

To open the full form straight away, run `/conclude chat create`.

### /conclude connect — connect two channels

/conclude connect links a Teams channel with a channel on Slack (or another Teams tenant) so the two share messages both ways.

1. Run `/conclude connect` from the channel you want to connect. Conclude shows a private **Connect channels** card with that channel pre-filled
2. Under **Connect with**, choose the channel to link it to, then click **Connect**.
3. Messages are shared both ways. You can change sync settings any time in the Conclude Dashboard

Each channel can be connected only once. If a channel is already connected, pick a different one.

Use connect to link channels inside your company. Connecting to **another company** (External) starts from an email invitation instead – see [Connect — external collaboration setup](https://conclude.io/doc/developer/external-collaboration-setup/).

### Troubleshooting

* **`/conclude` isn't in the "`/`" menu.** Conclude isn't added to that team or chat yet. The slash menu only lists Conclude where it's installed – add Conclude, then try again.
* **Nothing happens when you type the command.** Use the normal **Type a message** box. The top search bar and the expanded **New post** box (the one with a subject line) don't trigger channel slash commands.