# Ticket Commands > Conclude provides a number of commands that can be used directly in Slack to create, modify and conclude tickets Canonical HTML page: https://conclude.io/doc/commands/activity/ Last updated: 2026-05-13 --- Here is an overview of all Conclude commands that can be used in ticket channels that have been created by Conclude apps. ### Quick reference - **Conclude the ticket** `/c conclude` - **Edit ticket settings** `/c edit` - **Assign ownership** `/c owner` - **Invite people** `/c invite` - **Rename channel** `/c rename` - **Severity setting** `/c severity` - **Inactivity timer** `/c timer` - **Set a deadline** `/c deadline` - **Share a ticket** `/c share` - **Delete a ticket** `/c delete` - **Eject a ticket** `/c eject` See below for detailed explanations for each command. ### Conclude the ticket - `/c conclude` opens a dialog where you can enter a conclusion and close the ticket. ### Edit ticket settings - `/c edit` opens a dialog where you can edit all ticket settings (attributes). - `/c edit subject` opens a dialog where you can edit the ticket's subject attribute. ### Assign ownership The owner is an individual who is responsible for the ticket. Notice the owner must be a member of the ticket channel. - `/c owner <@user>` assigns ownership of the ticket. - `/c owner` displays the current owner. - `/c owner clear` marks the ticket as unassigned. Example: - `/c owner @louise` assigns ownership of the ticket to Louise. ### Invite people to ticket channels This invite command is an alternative to the built-in Slack /invite command. The Conclude version lets you invite several team members at once, and even invite people who are members of channels and Slack user groups. - `/c invite <@user> <@usergroup> <#channel>` invites users, channel members and members of user groups. Examples: - `/c invite @sandra @jim` invites two team members. - `/c invite @sales-east` invites everyone in a Slack user group. - `/c invite #devops #management` invites the members of two Slack channels. There is no limit to how many individuals you may invite to a ticket. ### Rename the ticket channel Rename the ticket channel that was created by Conclude. Using `/c rename` is equivalent to using the built-in Slack /rename command except that the Conclude version works on both mobile and desktop versions of Slack Slack channel names are limited to 80 characters, and may include lower case non-Latin letters, numbers, underscores (_) and hyphens (-). **Tip:** Use a pattern to differentiate Conclude tickets from regular Slack channels. - `/c rename ` renames the ticket channel. Example: - `/c rename _incident-4211` ### Severity level The severity describes the severity level of a ticket, and is mainly used for managing incidents. - `/c severity ` sets the severity level for the ticket. - `/c severity` displays the severity level. - `/c severity clear` removes the severity setting. Examples: - `/c severity critical` sets the severity level to critical. Severity levels: 1. Critical 2. High 3. Moderate 4. Low 5. Unknown 6. None (removes the severity setting) ### Inactivity timer The inactivity timer sends reminders to a ticket channel if there have been no comments during a specific time period. It reduces delays and shorten incident resolution times and is configurable to your organization’s preferences. - `/c timer` opens a Slack dialog where you can start or stop an inactivity timer. ### Deadlines Set a deadline to create urgency. An automated notification will be sent to the team when the countdown timer is 20% from reaching zero, but at most 24 hours before the deadline. For example, if you set a deadline in 10 hours, you'll get a reminder in 8 hours. If you set a deadline in a week you'll get the notification exactly 24 hours before the deadline expires. Deadlines are always expressed in your local timezone. - `/c deadline ` sets a deadline for a future date/time. - `/c deadline` displays the deadline. - `/c deadline clear` removes the deadline. Examples: - `/c deadline tuesday at 4pm` - `/c deadline tomorrow` - `/c deadline in 4 hours` - `/c deadline Friday noon` - `/c deadline October 3 at 4pm` ### Share a link to the ticket You can share a link to the ticket using the `/c share` command. It will generate a URL that your team members can open, unless it's a private ticket which they cannot access. People outside your Slack workspace cannot access the shared ticket since it requires login access to the workspace. Example: - `/c share` > Here is a link to the ticket: https://conclude.io/id/i5H5jvp2H A typical use of this link is to store it in Trello, Jira etc. as a link to a Conclude ticket. ### Delete a ticket Use the command `/c delete` to delete a ticket. Conclude shows you a confirmation dialog that asks if you really want to delete the ticket before actually deleting it. **Warning:** After a ticket has been deleted, there is no way to restore it. **Danger zone:** You can delete a ticket quietly without a confirmation dialog by typing `/c delete -q`. ### Eject a ticket Convert a ticket to a regular Slack channel by using the `/c eject` command. This is useful if you want to continue using the channel as a permanent Slack channel and not as a temporary ticket channel. You may also want to rename the channel, or at least remove any underscore (_) prefix so the channel is not confused with other Conclude tickets. **Warning:** Ejecting a ticket is irreversible. You cannot convert it back to a Conclude ticket.