# Integrations

> How to turn on email, Jira and Zendesk for one installed app in the Integrations tab, and where each integration is set up and documented.

Canonical HTML page: https://conclude.io/doc/apps/editor/integrations/
Last updated: 2026-10-30

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Use this tab to give one app an inbound email address, a Jira project or a Zendesk subdomain. The settings here belong to this installed app. You set up a second app separately. A template has no channel behind it, so the template editor does not show this tab. See [The seven tabs](https://conclude.io/doc/apps/editor/#tabs).

## Pick an integration

The **Integration** picker offers **Email**, **Jira** and **Zendesk**. Email is selected at first. Jira and Zendesk need the organization's integration list, and Jira also loads the app's Jira settings. If either one cannot be loaded, the tab says so and offers **Retry**.

This tab has no settings for web forms or lookup endpoints. You write those as YAML on the [Expert](https://conclude.io/doc/apps/editor/expert/) tab. See [Web forms](https://conclude.io/doc/apps/integrations/web-form/) and [Lookup endpoints](https://conclude.io/doc/apps/integrations/lookup/).

## Email

**Allow email access via** gives the app its own inbox. The app's address follows that label. On a Slack workspace with a short name, the address is shown at once. Elsewhere it appears after the first save. Until then the label reads "(enable and save to see address)".

The tab has two more sections. **Email summarization** sets the summary length and language. **Email translation** sets the primary and supported languages. Both are described under [AI summaries and translation](https://conclude.io/doc/apps/integrations/email/#ai).

[Email](https://conclude.io/doc/apps/integrations/email/) explains how a message becomes a ticket. The YAML keys are under [Email connector](https://conclude.io/doc/reference/connectors/#email-connector).

## Jira

The organization must already have a Jira integration. Without one, the tab says that none is available and links to [**Admin console > Apps > Integrations**](https://conclude.io/admin/apps/integrations).

1. Tick **Connect this app to a Jira project**.
2. Choose the **Jira instance**. This field appears only when the organization has more than one.
3. Choose the **Jira project**. Projects that another channel already uses are not offered.

Once you choose a project, two more fields appear. They are **Sync pinned comments only** and **Email of the Jira integration account**. The account email is stored on the organization's Jira integration, so every app on that instance shares it.

On Microsoft Teams the tab marks Jira support as beta.

[Jira](https://conclude.io/doc/apps/integrations/jira/) covers the setup, what syncs and the integration account. Status mapping is under [Jira mapping](https://conclude.io/doc/reference/statuses/#jira-mapping).

## Zendesk

As with Jira, a Zendesk integration must exist in the Admin console first. Tick **Integrate with Zendesk** and choose the **Zendesk Subdomain**. The tag, triage and attribute mapping have no controls here. You set them in YAML. See [Zendesk](https://conclude.io/doc/apps/integrations/zendesk/), [Zendesk integration](https://conclude.io/doc/reference/connectors/#zendesk-integration) and [Zendesk mapping](https://conclude.io/doc/reference/statuses/#zendesk-mapping).

## Related pages

- [Integrations](https://conclude.io/doc/apps/integrations/) for how each integration behaves
- [Connectors](https://conclude.io/doc/reference/connectors/) for the YAML keys behind these settings