# Agents

> How to add an organization agent to an app in the Agents tab, pick the triggers it answers, and set its mode in the app’s channel.

Canonical HTML page: https://conclude.io/doc/apps/editor/agents/
Last updated: 2026-11-02

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Use this tab when an agent should take part in an app's tickets. You create agents in the Admin console. See [Agents](https://conclude.io/doc/agents/). An app only names the agents it wants.

![The Agents tab listing two agents with the events and mode each responds to](https://conclude.io/images/quickstart/conclude_agents/conclude-agents-quickstart-graph17-1.webp)

## Add an agent

1. Open the app in the editor and select the **Agents** tab. It lists the agents deployed to the app's channel, with their **Mode** and **Triggers**. Until you add one, the tab reads "No agents are deployed for this app yet."
2. Select **Add agent** and pick an agent under **Agent**. The list holds the organization's agents that are not in the channel yet. The button is disabled when no agents are left.
3. Choose a **Mode**, tick at least one trigger under **Triggers**, and select **Add**. The agent joins the app's channel at once.
4. Save the app to keep its triggers.

Only an organization admin can add or remove an agent, or change its mode.

To change an agent later, use the **Mode** and **Triggers** menus in its row. A changed row is marked **Edited** until you save the app. To take agents out, select the × in their rows. Then select the **Remove** button under the table, which counts the agents you marked. They leave the app's channel at once.

## Triggers

The tab offers four triggers. They are **Comment** (`onComment`), **New ticket** (`onCreate`), **Edit** (`onEdit`) and **Conclude** (`onConclude`). A newly added agent starts with **Comment** ticked. An agent that the app already names keeps its triggers.

## Mode

The mode is the agent's mode in the app's channel. It covers the channel's conversation and the app's tickets alike.

- **Default** follows the agent's own mode, which is set on its **General** tab in the Admin console
- **Mention** answers a comment that @mentions the agent
- **Conversational** also answers a comment that names the agent
- **Autonomous** reads every comment and joins in unprompted
- **Off** answers nothing in the channel or on the app's tickets

The mode only affects comments. On a new ticket, an edit or a conclusion, the agent answers the triggers it has unless it is off. See [Modes](https://conclude.io/doc/agents/#modes).

## What the agent sees

Conclude builds each response from:

- the app's context, or its description when no context is set
- the agent's instructions
- the ticket's current state and history
- the lookup result, when the app has a lookup endpoint for the event
- the event that fired the trigger
- the agent's knowledge collections

See [What the agent sees](https://conclude.io/doc/reference/agents/#what-the-agent-sees).

## From the agent side

You can also add an agent from the agent's own side.

1. Open the agent in the Admin console.
2. Go to its **Deployment** tab.
3. Select **Add to app** and pick the app.

That path deploys the agent to the app's channel and ticks **Comment**. Change its triggers in its row on the **Deployment** tab, or on this tab. Changes on the **Deployment** tab save at once.

Either way, the app's triggers gain `agent:` entries. You can see them on the [Expert](https://conclude.io/doc/apps/editor/expert/) tab. They are documented under [Wiring agents to triggers](https://conclude.io/doc/reference/agents/#wiring-agents-to-triggers).

## Related pages

- [Automation](https://conclude.io/doc/apps/automation/) for triggers that set attributes, post messages or run scripts
- [Triggers](https://conclude.io/doc/reference/triggers/) for the full trigger syntax