Solutions

Admin console > Solutions  is the first page of the Admin console. It has a box with a switch for each solution:

• Connect – internal connects channels and chats between your own workspaces. See Internal connections
• Connect – external connects channels with other organizations. See External connections
• Bridge sets up a lasting link with another organization. See Bridge
• Agents – AI teammates in your channels. See Agents
• Apps – ticketing and issue tracking. See Apps
• Integrations – Jira and Zendesk. See Integrations

Switching a solution on installs Conclude where it needs to be. Conclude asks you to add it to Slack or Microsoft Teams and to grant the permissions it needs. Signing in to Conclude alone does not do that. The box then lists what is left to do, such as adding a second workspace or an integration account.

Connect, Apps and Agents work on their own, so switch on only what your team needs. While a solution is off, its section is not in the sidebar, and its permissions are not listed under Roles & permissions.

The step-by-step guides are under Set up Conclude. What Conclude asks for when you install it is listed under Slack permissions and Microsoft Teams permissions.