# Active users (Connect)

> What counts as an active user in Conclude Connect for internal and external connections, and where admins see the count.

Canonical HTML page: https://conclude.io/doc/admin/organization/billing/active-users-connect/
Last updated: 2026-11-02

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## Active user definition

In [Conclude Connect](https://conclude.io/product/connect/), what counts as an active user depends on the use case.

### Internal connections (users)

An active user is someone who did one of these things in the last 90 days:

* created or changed a link between tools,
* took an active part in a connected channel,
* joined a conversation in one of those channels, or
* took part in a direct chat between internal Slack and Microsoft Teams environments, beyond just reading it

Each user is counted once, even if they take part in several connections.

### External connections (users)

The definition of an active user is the same as for internal connections.

### External user definition

An external user is a person outside your company who has been invited to take part in an external connection. **External users are not counted as active users.**

### Active user count

* Conclude counts active users and shows the number in the Admin console
* Go to [**Admin console > Organization > Account**](https://conclude.io/admin/account) to see the number of active and licensed users. The active user figure appears once the count is above zero
* Go to [**Admin console > Users and access > Users**](https://conclude.io/admin/users), open the filter menu and choose **Active** under **Activity** to see a filtered list

See also [Active users (Apps)](https://conclude.io/doc/admin/organization/billing/active-users-apps/) and [Billing](https://conclude.io/doc/admin/organization/billing/).