Agents

The Agents section is listed while Agents is on under Solutions. Its pages:

• Admin console > Agents > All agents  lists the agents. Here you create and edit them, and add a provider key
• Admin console > Agents > Deployment  lists every channel with an agent or with learning on. A row shows the channel’s app, what each agent does there, and the learning switch. It is in beta
• Admin console > Agents > Learning  holds what channels learned from their conversations and closed tickets. Nothing is used until someone adds it to knowledge. It is in beta
• Admin console > Agents > Knowledge  holds the collections of files and URLs that agents answer from
• Admin console > Agents > Usage  shows what agents spend and the keys they run on

How agents work, their modes and their guardrails are in the Agents chapter. The Agents quickstart sets up the first one.