How TeamTech Guru Solved Their External Chat Challenges

The Challenge

TeamTech Guru, an IT support provider using Teams, faced certain communication challenges when their partners preferred Slack. This meant juggling multiple tools –which added complexity and cost – while still trying to keep their team working efficiently.

Conclude allows both our customers and our team to use their preferred tools, enabling real-time communication without any drawbacks.

— Patricia G, Operations Lead

The solution

Conclude provided TeamTech Guru the solution to create a seamless chat experience with their Slack-based customers from Microsoft Teams by using Conclude Connect for external connections. This eliminated the need to use multiple tools and ensured smooth and effective communication with clients – with no missed messages.

Conclude ensures that we don’t miss messages [and] allows us to communicate with our customers using the tools we prefer, reducing confusion and improving collaboration.

The value

Conclude helped TeamTech Guru to work with their preferred tools while maintaining a single, unified view (single pane of glass experience), reducing clutter and complexity.