OneMain Financial: Bridging Slack and Teams for Seamless Collaboration
OneMain Financial wanted to connect Slack-based engineering teams with Microsoft Teams-based departments, without disrupting existing workflows. Conclude improved their internal collaboration by connecting both platforms to keep their teams aligned and projects moving.
The Challenge
Engineering teams at OneMain Financial primarily worked in Slack, while operations and other departments relied on Microsoft Teams. This created a significant communication gap which led to:
- Delayed messages: employees worried about missing high-priority mentions from senior leadership, delaying projects and decision-making
- Slower collaboration: approvals and project updates stalled when messages were posted in the “wrong” platform
- Extra effort: some teams manually duplicated messages across platforms, wasting time and increasing the risk of errors
The result: delayed decision-making, slower project delivery, and the risk of important information slipping through the cracks.
The Solution
The company needed a way for Slack and Teams users to work in their native platforms while communicating seamlessly across both. After exploring build-your-own options and other tools, they chose Conclude for:
- Simplicity and ease: no-code setup and intuitive UI that works the first time
- Functionality: messages, @mentions, emojis, and images all sync between platforms
- Speed and efficiency: instant channel connection without complex configuration
Conclude works exactly the way we hoped it would. It’s easy to set up, easy to use, and keeps our teams connected where they work best.
Current Use Cases:
Project managers keep engineers and operations aligned without switching tools
AI project teams connect Slack-based engineers with Teams-based finance, marketing, and operations staff to accelerate project delivery
Executive leadership collaborates on important departmental changes and updates from their preferred platform
Conclude was exactly the silver bullet we were looking for. When I first saw the solution, I thought there’s no way it could work this easily, but the very first channel I connected worked immediately.
Benefits of Using Conclude
- High adoption: leaders and project managers are proactively incorporating Conclude into new projects
- Instant cross-platform messaging: messages post and sync seamlessly between Slack and Teams in real-time
- No training overhead: employees continue working from their preferred platform
- Faster project delivery: reduced waiting times for approvals and updates
- Security and compliance: SOC 2 Type II compliance and customizable settings make Conclude a safe choice for financial services
- Customer-focused support: OneMain Financial highlighted Conclude’s consistently fast response times, proactive assistance, and openness to product feedback
Conclude closes the Slack and Teams communication gap without unnecessary complexity, making it ideal for financial services organizations that require secure, real-time collaboration across distributed teams.
I’ve loved working with Conclude. You’re always quick to respond, which makes all the difference.
