How Black Compass Unified Client and Team Communication
The Challenge
Consulting firm Black Compass faced challenges in bridging the communication gap between clients, client success, and operations. They wanted one app to quickly forward Slack client messages to their internal team, without switching tools or duplicating work.
The Solution
Conclude provided Black Compass with seamless integration between Slack and Microsoft Teams and bi-directional syncing of messages without additional context switching.
In this case, the company activated both Conclude Connect for internal and external connections, to collaborate internally and externally with clients. This allowed internal teams and external clients to communicate in one channel, improving coordination and simplifying workflows.
Conclude is a perfect solution for consulting companies like us – it bridges communication between clients, client success, and internal operations.
The Value
With Conclude, Black Compass has:
- Reduced their tool switching
- Improved project coordination
- Connected internal and external communication
- No need for extra Slack and Teams subscriptions
- The ability to build their workflows directly in Slack
Conclude has improved project coordination, unified our team communication, and helped ensure client success. I see this as a very viable solution to bridge direct communication with clients.
