Connect
Microsoft Teams chat support for external connections
Companies using Microsoft Teams can now connect chats when initiating external connections. Previously, only the receiving company could link a Teams chat, but now both sides can.
September 2025
August 2025
Connect
Flexible sync options for existing threads
Admins can decide how threads that were created before Conclude was added are handled. Options include syncing the full thread, part of the thread, or not syncing any replies. Default settings differ by connection type:.
Admin
Automatic sign-out
Admins can now enable and configure automatic sign-out for users after a set period of inactivity, adding an extra layer of security.
Platform
Theme preferences
Users can now choose their preferred theme, with options including Conclude theme, dark mode, high contrast and system settings.
June 2025
Connect
New admin controls for attachments and message headers
Admins can now customize how attachments are shared across connected Slack and Teams chats and channels. Choose to sync files, share links, or exclude attachments entirely, with separate rules for images. Admins can also control how user information is displayed in message headers, including whether to show mentions, full names, and email addresses.
May 2025
Connect
Connect existing Microsoft Teams chats with Slack channels
We’ve expanded chat connection options for both internal and external setups:.
April 2025
Admin
Sign in with Slack and Microsoft, plus improved onboarding
We’ve introduced new Sign in with Slack (SIWS) and Sign in with Microsoft (SIWMS) options. This streamlines connections, ensures proper permissions, and reduces setup errors. The onboarding experience also offers a smoother, guided setup through the web dashboard.
Connect
Mention users across Teams and Slack
Users can @mention each other on Microsoft Teams and Slack channels when using external connections.
February 2025
Apps
Improved web UI with advanced filtering options
Users can now filter apps by team, sort tickets by status for better visibility, quickly view their assigned tasks based on different statuses, and create custom filters for a more efficient workflow.
December 2024
Connect
Separate internal and external connections
The process for enabling Conclude Connect has been improved. External and internal connections are now separated in the solution overview and sidebar for clarity.
November 2024
Admin
Merge user accounts
Admins can now merge user accounts with multiple email addresses to create a unified user profile in Conclude.
October 2024
Admin
Integration account for Microsoft Teams
This is a special account that serves as a fallback to post messages into channels and chats when no user account is available.