Platform
System notifications
Users can now view important system alerts on the Dashboard by clicking the notification bell in the top-right corner. Alerts include message sync issues requiring attention.
May 2026
April 2026
Apps
Connected Apps
Install a Conclude app in Slack or Microsoft Teams, connect your channels, and collaborate on tickets across both platforms. Tickets created on one platform are instantly visible on the other.
March 2026
Integrations
Improved Jira setup
Jira setup flow has been improved, making it even easier to complete the integration during onboarding.
Connect
Externally hosted Microsoft Teams chats
Users can now connect Microsoft Teams chats owned by another organization (including chats they were invited to), and sync them with Slack.
Admin
Roles & permissions update
Account admins now have granular control over who can create connections and who can manage apps.
January 2026
Connect
Short feature name
One or two sentences describing what changed, shown in the changelog list and in the app’s “What’s new” drawer.
November 2025
Connect
Attachment policy update
Control how files, attachments, and images are shared on a per-connection basis. Choose from: Use global policy, Sync all attachments, Share as links, or No attachments.
Connect
Sync bot messages
Choose whether to sync bot messages from Slack to Teams (configurable per channel connection). Note: Syncing bot messages from Teams to Slack is not yet supported. Configure existing connections under Channels > Edit connection > Bot messages, or under New connection > Settings > Bot messages.
Platform
User settings
There is a new-look, organized tab view under user Settings. These are: Personal info, Appearance and Workspace.
Admin
Configuration tab update
Groups settings by connection type, making it easier for admins to manage configurations. Accessible via the Admin console.
October 2025
Integrations
Zendesk for Microsoft Teams
In addition to our Zendesk and Slack integration, you can now connect Zendesk to Microsoft Teams. Configure this in the Admin console to create tickets, post updates, and triage directly from Teams.