Create Channel Connections Between Slack and Microsoft Teams

When it comes to communication, creating channel connections between popular messaging programs like Slack and Microsoft Teams so people can collaborate has proved to be difficult. Along with Google Chat, these are arguably the most popular choices that startups, scaleups and enterprise businesses elect when collaborating.

But what about if your organization is large or you want to connect with people outside your company? Conclude is a robust solution that allows people to connect Slack and Microsoft Teams and collaborate with people inside or outside an organization.

As we are often asked about the key differences between the internal and external channel connection functionality,this blog explains that, along with some simple use cases for each.

Unlike Conclude Apps which are installed into specific channels to open tickets related to all kinds of issues, bugs, incidents or support ticket management, or our customer support ticketing solution with optional Zendesk integration, Conclude Connect is focused on direct collaboration and communication between people in the same, or different, organizations.

Connecting Channels Between Slack and Teams

Connect is suitable for both large organizations that need to communicate with others on a global or distributed level, and for smaller organizations that need to communicate with external clients. In both cases the chat programs Slack and Microsoft Teams need to be connected to ensure smooth communication.

After signing up from our website and activating the preferred solution from the Dashboard using the toggle function, users will see two options on the sidebar: Connect internal > Channels and > Chat, and Connect external > Channels. Both have the same objective – to connect selected channels across different workspaces or teams, so conversations can take place.

So which one is right for your business? Below we provide some sample use cases which will help to clarify what each feature does.

External Communication Problem

Your company just landed an important new client. The client wants to limit email communication and use chat instead. This client also prefers that most communication takes place on Teams, but your organization uses Slack.

One solution is to open a Microsoft Teams account and create a team (also called a tenant), then invite your client’s team as external members to discuss your project there.

However, this creates additional challenges for your company – specifically toggling between two different chat programs with the potential to miss important communication. Not only does this increase the cognitive load, it also contributes to information silos.

Best Solution: Connect External Channels

Setting up a Conclude Connect external connection allows you to invite users to a shared, connected channel, so both companies can communicate from their preferred platform without the need to set up a Microsoft Teams account.

After accessing the Dashboard and going to Connect external > Channels, you will be prompted to invite users by email.

• See our Connect External Quickstart Guide for more details.

Once an invitation is sent and accepted, the client can then invite the appropriate team members from their organization to the shared channel without requiring further approvals from your side.

Chats, images and documents are synced bi-directionally inside a connected channel. With this solution, all information is now contained in one place to ensure smoother communication between you and your client.

If you are looking for an external ticketing solution from Slack, see our blog Slack and Zendesk Integration for External Support.

Internal Communication Problem

Your company has a problem with teams that chat or work on both Slack and Microsoft Teams, or you perhaps have different Slack workspaces set up within the same organization. This can also occur when one program doesn’t offer the required integrations for a team’s specific business needs (e.g. customer support or IT help desk tickets).

This general disconnection results in silos and communication inefficiencies across the entire organization. Certain teams may have information that isn’t accessible to other key stakeholders, and the more silos there are, the more challenges an organization faces.

Although this is more frequently seen in larger companies, it can also occur during a merger or acquisition where one company has been using a different chat program to the acquiring company.

One solution is to mandate that everyone uses one messaging program only – and in theory, that should be the end of the matter. But this is not always the reality. Many organizations have teams that strongly prefer to use Slack (we’re looking at you IT) and this may even result in shadow messaging inside the organization.

Best Solution: Connect Internal Channels

Connecting channels using Conclude Connect is the best solution to ensure better internal cross-team communication.

After creating an account with Conclude and signing in with Slack and/or Microsoft Teams, you will have access to the Dashboard. Under Admin settings, admins can access the workspaces and teams for Slack and Microsoft Teams that they want to create connections between.

In the sidebar under Connect internal > Channels you will be asked to create a new channel connection by selecting New connection.

• See our Connect Internal Quickstart Guide for more details.

After going through the process to create a new connect between channels, teams will be able to communicate seamlessly and access a range of functionalities, including editing and deleting messages, file sharing and emojis (in text), threaded messages, @mentions and language translations.

Additionally, by navigating to Connect internal > Chat, you can set up direct messaging and group chats. This feature can be used on its own and does not require channels to be connected.

Watch: Conclude Connect: How to Connect Microsoft Teams and Slack

Connecting Different Workspaces

Admins can connect, view and manage different workspaces under Settings > Admin settings > Workspaces and these can be added or removed by simply clicking on the team name.

If a team or workspace isn’t listed, admins have the option to add a new one by clicking on Sign in with Slack to add a Slack workspace, or Sign in with Microsoft to add a Microsoft tenant.

Setting up teams and workspaces in this way is only required for the Connect internal solution. All external connections are currently made by inviting users to the selected channel.

For example, if your organization is using Slack, you can invite Microsoft Teams users from an external organization to connect with your company in a shared channel. This doesn’t require you to add their Microsoft tenant to the Workspaces section.

We hope this blog has provided you with a deeper understanding of how the internal and external connecting features work. Ready to try it out? Get started here (free for 14 days) or sign up for a demo call with one of our team members to learn more.

This blog was first published on August 22, 2024 and updated on Dec 12, 2024