Conclude Year in Review 2025

2025 was a year of major product development and growth for Conclude. It was the year we became a true cross-platform collaboration layer for Slack and Microsoft Teams, and experienced an explosive 610% customer growth.

Conclude also became an essential solution for agencies and consultants who needed an external collaboration setup “that just works,” and gained enterprise customers looking for ways to manage cross-platform communication between Slack and Teams without friction.

On the product side, we focused on making channels and chats easier to set up, giving teams more control over how conversations flow between platforms, and reducing the issues that appear when people work across different tools – including context switching, shadow messaging, and workplace silos.

We introduced an Admin console, expanded how Teams users connect their existing chats with Slack channels, added flexible ways to sync conversations, refined how attachments and messages are shared, and more.

Here are the highlights that shaped Conclude in 2025.

A Breakout Year for Conclude: 610% Customer Growth

In 2025, Conclude Connect – the leading Slack and Microsoft Teams integration – gained traction with SMEs in the first half of the year and with larger enterprise customers in the second.

For external connections, many digital agencies and consulting firms described Conclude as “the solution they had been searching for” and the only option that enabled bi-directional chat between Slack and Teams without requiring licenses on both sides.

Enterprise customers also highlighted challenges with interdepartmental silos, plus mergers and acquisitions, where forcing everyone to move to a single messaging platform was not realistic. The granular admin controls introduced during the year directly addressed these pain points and were consistently praised.

These shifts resulted in 610% customer growth compared to 2024.

As Conclude’s CEO and Co-founder, Haavard Nord explains, “Complex organizational setups and businesses navigating mergers and acquisitions expose the limits of single-tool communication.

In 2025, we heard how important it is to let teams stay where they are, while still working together. The feedback we received from our customers played a big role in shaping the product and helped drive a year of breakout growth for Conclude.”

Intuitive Slack and Teams Collaboration

A major focus in 2025 was making cross-platform conversations feel more intuitive, especially for organizations using Microsoft Teams. We expanded how chats are connected and synced, giving teams more flexibility in how they collaborate across tools.

Linking existing Teams chats – we made it possible for Teams users to link existing chats directly with Slack channels. This reduces duplicate conversations, keeps ongoing discussions aligned, and supports more natural day-to-day collaboration between Slack and Teams users.

Support for external Teams chats – for external collaboration, both companies can connect an existing Teams chat. This makes it easier to continue established conversations with partners, vendors, or clients while keeping both platforms in sync.

Flexible syncing for existing conversations – admins can now define how much conversation history is shared when a connection is created. They can choose to sync a full thread, part of a thread, or none at all, providing as much or as little context as needed.

Control and Visibility for Admins and Users

In 2025, we also introduced new admin and user controls. The Admin console brought settings and configurations into one place, making it easier to manage connections and cross-platform communication.

Granular admin controls – admins gained more control over how files, attachments, images, and messages are synced and shared between connected Slack and Microsoft Teams channels and chats. Policies can be set globally or overridden per channel connection, allowing admins to decide what gets shared.

New, customizable Dashboard – we also introduced a new-look dashboard that gives users more control over what they see when they open Conclude. The Insights tab was retired, with all metrics now available as configurable dashboard components, bringing reporting and visibility into one place.

Launched Zendesk for Microsoft Teams

We also expanded our Zendesk integration to support Microsoft Teams. Teams users can now manage tickets without switching tools, bringing Slack and Teams to parity for customer support workflows.

Support teams can open new tickets, post updates, and triage issues inside Teams, keeping conversations and ticket activity in one place. With Zendesk now available for both Slack and Teams, organizations can support their customers consistently, no matter which platform their teams prefer.

Looking Ahead to 2026

2025 was a year of significant product development for Conclude. Improvements and new features delivered more flexibility, control, and smoother cross-platform collaboration. These updates strengthened the overall user experience and created a solid foundation for what’s next.

This year, we plan to launch Connected Apps, allowing our no-code apps to be installed in any connected Slack or Teams channel and then managed on either platform. This solution will help reduce workflow friction and deliver true cross-platform ticketing so teams feel more connected and ticketing is more consistent.

We’re also investing in making it easier for companies involved in mergers and acquisitions to communicate at any stage of the process. A new UI will make it easier for IT admins from different organisations to connect what they need across platforms, without relying on invites or actively managing both Slack and Teams workspaces.

Looking further ahead, we’re exploring how agentic AI can support apps and workflows across platforms – e.g., helping with coordination, guidance, and automation – while keeping people in control.

We’re excited to continue building toward a more connected, flexible future for cross-platform collaboration in 2026.