Conclude Versus Automation and Connection Tools Like Zapier

Zapier’s trigger-action basis may be limiting for more complex workflows, or those that require bi-directional data syncing

March 6, 2024

Automation tools have become essential for streamlining business operations as they connect different apps and make workflows more efficient. Perhaps one of the most well-known is Zapier, which, when it comes to integrations, is a frontrunner known for its ease of use.

In this blog we take a closer look at the key reasons for using integration tools like Zapier, some alternatives on the market (namely Make, Appy Pie and Integrately), and what Conclude is doing differently.

Zapier’s Strengths

Zapier works with thousands of apps making it extremely versatile for automating various tasks. With its friendly user-interface, users can create automated workflows called “Zaps” without any coding knowledge.

  • Extensive App Library: Zapier connects with over 6,000 apps covering a wide range of categories from email and social media, to project management and customer support, making it a versatile tool for automating a broad spectrum of tasks
  • User-Friendly Interface: its intuitive design which allows users to create Zaps without coding knowledge, has made Zapier a favorite among non-technical users as it enables them to set up complex workflows with ease
  • Flexibility: Zapier supports a wide variety of triggers and actions, allowing users to automate tasks across multiple apps. This flexibility means that almost any routine task can be automated, saving time and reducing manual errors

Zapier’s Limitations

  • Trigger-Action Model: while effective for simple tasks, Zapier’s reliance on a trigger-action basis can be limiting for more complex workflows that require deeper integration. Importantly, this model does not support bi-directional data syncing, or the complexity needed for some applications to communicate both ways
  • Customization and Complexity: for users with specific or unique workflow requirements, the pre-built Zaps may not offer the level of customization needed without applying custom coding or Webhooks. This could complicate the setup process for non-technical users, and also limit the tool’s effectiveness for more advanced use cases
  • Pricing Model: pricing is based on the number of tasks performed and connections made. As businesses scale and their automation needs grow, these costs can increase significantly, making it less cost-effective for very high-volume or complex workflows

Overall, Zapier stands out for its friendly UI and extensive app library, making it an excellent choice for straightforward automation needs. However, its limitations in handling more complex, integrated workflows and the potential for high costs at scale could be a problem for businesses that require deeper integration capabilities and more efficient communication between their tools.

Conclude’s Strengths

  • Two-Way Message Synchronization: unlike Zapier’s one-way trigger-action model, Conclude offers real-time, two-way synchronization. Updates made in one app or platform are immediately reflected in the other, keeping teams members informed without the need to switch between applications
  • Deeper Integration Capabilities: Conclude is designed to support complex workflows that may require a deeper level of integration between tools. It offers a seamless exchange of information and functionality, beyond the capabilities of simple trigger-action automations
  • Support for External Collaboration: as well as internal team communication Conclude offers external collaboration. By integrating platforms such as Slack and Microsoft Teams, communication with partners and clients is enhanced
  • Cost-Effective Scalability: With a pricing model that supports scalability without significant cost increases, Conclude’s solution supports businesses as they grow. This approach contrasts with Zapier’s task-based pricing, which can become costly for high-volume users

How Conclude Works

Conclude integrates or connects key tools and platforms including Slack, Microsoft Teams, Jira and Zendesk and offers AI-powered Email Translation and Summarization. Here’s how it enhances workflows:

  • Real-Time Updates: as mentioned previously, when a change occurs in one integrated app, Conclude immediately updates the other e.g. when a Jira ticket is completed this status is instantly reflected in Slack, allowing team members to see the update and respond directly
  • Bi-Directional Flow: the two-way communication model is what sets Conclude apart. It ensures that information flows smoothly, keeping all parties updated and reducing the need for manual checks or updates across different platforms
  • Advanced Integration Use Cases: Conclude supports integrations that go beyond simple task automation, enabling more sophisticated workflows. This includes scenarios where complex data needs to be synchronized between tools, or where actions in one app trigger multiple outcomes across different platforms

Conclude in Action: Using Slack and Jira

Consider a scenario where a team uses Slack for communication and Jira for project management. With Conclude, when a Jira ticket is updated, the relevant Slack channel receives an immediate notification of this change, and users can interact with the ticket directly from Slack. Conversely, updates made via Slack are reflected in Jira, ensuring that both platforms are always in sync.

In contrast to Zapier’s one-way communication, which requires separate setups for each direction of information flow, Conclude’s bi-directional model streamlines the process, saving time and boosting productivity.

Overall, Conclude’s focus on real-time, two-way communication, along with its ability to handle complex workflows and external collaboration, positions it as a solid solution for companies looking to enhance operational efficiency and teamwork.

Read: Why a Good Slack and Jira Integration Can Transform Issue Management

More Zapier Alternatives

Below, we’re included some additional automation tools which are often used to connect programs like Slack and Microsoft Teams, however, none of these support bi-directional synchronization as Conclude does.

Integrately vs Zapier

  • Integrately offers a straightforward setup process with a focus on one-click integrations, appealing to users seeking simplicity and speed in automation. Zapier, with its broader range of app connections, caters to users who need extensive integration options

Make (formerly Integromat) vs Zapier

  • Make distinguishes itself with a visual approach to automation, where users can design and visualize workflows, making it easier to understand and manage complex processes. It’s suited for users who prefer a more hands-on, detailed control over their automations. Zapier simplifies the automation process with a more linear, trigger-action logic, making it accessible for users who prioritize ease of use and quick setup over detailed customization

Appy Pie vs Zapier

  • Appy Pie is known for its no-code platform that extends beyond automation to app development, offering a broader toolset for users looking to create and integrate apps without coding expertise. Zapier remains focused on automation, providing a more specialized tool for connecting apps and automating tasks. Its strength is in its simplicity and the wide array of apps it supports, making it a go-to for users looking to automate workflows efficiently

Automation tools are a great solution for businesses looking to set up triggers and workflows that improve operating costs and productivity across an organization. As always, choosing the right tools depends on the needs of the organization. Conclude offers deep integration capabilities for companies seeking bi-directional synchronization and connection between Slack, Microsoft Teams, Jira, and Zendesk. In contrast, Zapier provides a trigger-action model that doesn’t support bi-directional data syncing or the complexity required for some applications to communicate both ways.

Connect. Collaborate. Conclude